Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary starting at $18.50 per hour
- Opportunity for career advancement and growth within the organization
- Full-time remote work position with a structured work environment
- Comprehensive benefits including medical, dental, and vision insurance, paid time off, and 401k match
- All necessary equipment provided and shipped directly to your home
- Chance to build valuable customer service skills and knowledge in the healthcare field

What to Expect (Job Responsibilities):
- Handle incoming calls and emails from members, pharmacies, and doctors' offices regarding medication and benefits
- Investigate and resolve member inquiries promptly or escalate to the appropriate team member as necessary
- Adhere to HIPAA regulations and departmental standard operating procedures
- Maintain a professional demeanor and demonstrate empathy during interactions with callers
- Perform additional duties as assigned to support team objectives

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of customer service experience
- Must be eligible to work in the United States without the need for a work visa or residency sponsorship
- Ability to maintain a suitable home office that meets employer standards
- Strong communication skills and the ability to multitask effectively

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment, preferably in the healthcare industry
- Previous remote work experience
- Fluency in Spanish
- Strong PC skills with the ability to navigate multiple software systems simultaneously
- Detail-oriented with a focus on accuracy

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #EqualOpportunityEmployer

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