Cityblock Health
Telecommunicator I (Temp)
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Job Description
- Req#: R-1351
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $23.08 hourly
- Eligible for sick leave
- Opportunity to work in a diverse and inclusive environment
- Chance to make a positive impact on member care and access to resources
- Work in a 24/7 environment, providing critical support to members across the country
What to Expect (Job Responsibilities):
- Assess the reason for callers’ inbound communication while managing their emotional state
- Gather and transcribe key information for service coordination, guiding callers through intake and triage processes
- Inform callers of next steps, manage expectations, and deliver pre-arrival instructions
- Identify risks of imminent life threats or self-harm and make appropriate notifications
- Monitor field resource status and respond promptly to emergency alerts and support needs
What is Required (Qualifications):
- At least six months of experience in a health contact center position
- Minimum educational requirement: High school diploma or GED
- Strong ability to manage emotional states of callers
- Excellent communication skills for guiding callers through processes
- Ability to identify and respond to critical situations effectively
How to Stand Out (Preferred Qualifications):
- Previous experience in a telecommunication or emergency response role
- Additional certifications related to healthcare or crisis management
#HealthcareServices #Telecommunications #CareCoordination #DiversityAndInclusion #EmergencyResponse
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