Maven Clinic
Member Services Associate (Fertility)
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Job Description
- Req#: 7950050002
Employer Industry: Virtual Healthcare Services
Why consider this job opportunity:
- Salary range of $55,000 - $65,000 per year
- Opportunity to receive stock options and benefits
- Access to comprehensive wellness programs and mental health support
- Flexible hybrid work environment with in-office meals and collaborative workdays
- 16 weeks of 100% paid parental leave and a new parent stipend for eligible employees
- Annual professional development stipend and access to a personal career coach
What to Expect (Job Responsibilities):
- Engage with members through messaging, live chat, and phone calls, addressing inquiries and concerns
- Assist members with reimbursement requests and ensure relevant documentation is submitted
- Process receipts for reimbursement related to the Maven Wallet product
- Provide general support regarding common member issues related to fertility benefits and payments
- Triage member tickets to ensure timely and efficient service
What is Required (Qualifications):
- 1-2 years of member-facing experience in support within the fertility benefits space or related fields
- Strong customer service orientation with a high degree of empathy
- Meticulous attention to detail and strong organizational skills
- Proficiency in Google Workspace tools
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Prior experience managing payments
- Bachelor’s degree or equivalent experience
- Verbal and written fluency in Spanish
#VirtualHealthcare #MemberServices #CareerOpportunities #CompetitiveBenefits #FertilitySupport
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Maven Clinic is a privately held New York, NY company that offers a telemedicine-based virtual clinic for women's and family health.
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