Employer Industry: Automotive Services and Membership Organization

Why consider this job opportunity:
- Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO
- 401(k) with up to 6% company matching, fully vested upon your first contribution
- Medical, Dental, and Vision benefits
- Free AAA Premier Membership along with discounts and perks including travel and services
- Opportunity to earn additional PTO days for volunteering in the community
- Supportive and inclusive work culture with employee engagement activities

What to Expect (Job Responsibilities):
- Handle customer inquiries, service requests, and sales transactions across multiple communication channels
- Provide roadside assistance support with empathy and urgency while managing the complete experience
- Process membership sales, renewals, and account maintenance accurately
- Utilize business systems to deliver exemplary customer service and follow established guidelines
- Achieve performance, service, and sales goals while accepting coaching from leadership

What is Required (Qualifications):
- High school diploma or equivalent
- Previous customer service experience
- Call center or dispatch experience preferred
- Superior active listening skills with the ability to gather and process information effectively
- Ability to communicate through multiple channels, including phone, email, and chat

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced work environment
- Technical aptitude with the ability to utilize multiple computer systems simultaneously
- Ability to detect issues and make logical decisions to enhance customer experience

#AutomotiveServices #CustomerService #RemoteWork #CareerGrowth #EmployeeEngagement

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