• Job Description

  Req#: 1943
  Employer Industry: Automotive Services and Membership Organization
  
  Why consider this job opportunity:
  - Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO.
  - 401(k) with up to 6% company matching, fully vested upon the first contribution.
  - Medical, Dental, and Vision benefits, along with a Health Savings Account with employer contribution.
  - Opportunity to earn up to 3 extra PTO days a year for volunteering in the community.
  - Flexible remote work option with the requirement to attend in-office meetings and training.
  - Engaging work culture that values community involvement and employee recognition.
  
  What to Expect (Job Responsibilities):
  - Handle customer inquiries, service requests, and sales transactions through multiple communication channels.
  - Provide professional and courteous service according to established guidelines and the "one-call" resolution philosophy.
  - Manage roadside assistance requests, demonstrating empathy and urgency based on unique circumstances.
  - Process membership sales, renewals, and general account maintenance while accurately handling credit card transactions.
  - Achieve performance, service, and sales goals while accepting coaching and instructions from leadership.
  
  What is Required (Qualifications):
  - High school diploma or equivalent.
  - Previous customer service experience required; call center or dispatch experience preferred.
  - Superior active listening skills with the ability to interpret and process verbal information.
  - Ability to adapt quickly to changes in a fast-paced work environment.
  - Technical aptitude with the ability to utilize multiple computer systems simultaneously.
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a call center or dispatch environment.
  - Familiarity with AAA products and services.
  - Strong problem-solving skills and ability to make logical decisions.
  - Experience working in a remote environment with reliable internet connectivity.
  - Demonstrated commitment to community service and volunteerism.
  
  #AutomotiveServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeEngagement
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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