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Member Specialist -Remote - Harrisburg, Pennsylvania
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Job Description
- Req#: 1966
Employer Industry: Automotive Services and Membership Organization
Why consider this job opportunity:
- Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO
- Medical, Dental, and Vision benefits
- 401(k) with up to 6% company matching, fully vested upon your first contribution
- Earn up to 3 extra PTO days a year for volunteering in the community
- Flexible remote work opportunity with a supportive team culture
- Engaging employee recognition programs and community involvement initiatives
What to Expect (Job Responsibilities):
- Handle customer inquiries and service requests across multiple communication channels, promoting AAA products and services
- Process membership sales, renewals, and general account maintenance accurately
- Manage Roadside Assistance requests with empathy and urgency, ensuring safety-related issues are prioritized
- Accurately gather and document customer information to provide exemplary service
- Assist members with travel arrangements and direct clients to appropriate agents for insurance and driving training needs
What is Required (Qualifications):
- High school diploma or equivalent
- Previous customer service experience
- Call center or dispatch experience preferred
- Superior active listening skills with the ability to interpret verbal information effectively
- Ability to adapt quickly to changes in a fast-paced work environment
How to Stand Out (Preferred Qualifications):
- Experience in a call center or dispatch environment
- Familiarity with multiple computer systems and technical aptitude
- Experience in sales or achieving performance goals
- Strong problem-solving skills and ability to make logical decisions
- Knowledge of AAA products and services
#AutomotiveServices #CustomerSupport #RemoteWork #EmployeeEngagement #CommunityInvolvement
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