Remote Jobs
Member Specialist -Remote - Harrisburg, Pennsylvania
6 days agoWhat's your preference?
Job Description
- Req#: 2009
Employer Industry: Automotive and Travel Services
Why consider this job opportunity:
- Generous, front-loaded Paid Time Off (PTO) with no waiting period
- Medical, Dental, and Vision benefits included
- 401(k) with up to 6% company matching and full vesting upon first contribution
- Opportunity to earn extra PTO days for community volunteering
- Remote work flexibility with the ability to attend in-office meetings and trainings
- Supportive and inclusive work culture promoting employee engagement and recognition
What to Expect (Job Responsibilities):
- Handle customer contacts, inquiries, service requests, and sales transactions professionally and courteously
- Utilize company business systems to provide exemplary service and support
- Manage Roadside Assistance requests, ensuring empathy and urgency in response
- Process membership sales, renewals, and general account maintenance accurately
- Achieve performance and sales goals while accepting coaching from leadership
What is Required (Qualifications):
- High school diploma or equivalent
- Previous customer service experience required
- Call center or dispatch experience preferred
- Exceptional active listening skills with the ability to gather and interpret information
- Ability to communicate effectively through multiple channels, including phone and email
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced work environment
- Technical aptitude with the ability to use multiple computer systems simultaneously
- Proven ability to detect issues and make logical decisions to enhance customer experience
#AutomotiveServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeEngagement
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