Employer Industry: Financial Services

Why consider this job opportunity:
- Salary up to $33.50 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including health and well-being benefits, retirement programs, and paid time off
- Supportive and collaborative work environment with regular development conversations and training programs
- Chance to make a positive impact on customer relationships and satisfaction

What to Expect (Job Responsibilities):
- Establish and maintain strong business relationships with Merchant Services customers, ensuring high-quality customer service
- Contact inactive merchants to reestablish relationships and reactivate accounts
- Respond to customer inquiries and promote Merchant Services within established Service Level Agreements
- Follow up on retention leads to reduce merchant attrition and ensure account retention
- Negotiate pricing and profitability of franchise-able banking customers to prevent account attrition

What is Required (Qualifications):
- High School diploma or equivalent
- Strong knowledge of the merchant industry, products, and services, including electronic payment processing practices
- Excellent communication skills, including strong writing ability
- Strong PC skills, including experience with online and third-party reporting systems
- Demonstrated attention to detail and strong analytical ability

How to Stand Out (Preferred Qualifications):
- Experience as a Merchant Services or Small Business Specialist
- Familiarity with Fivserv

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