• Job Description

  Req#: R0521985

  At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

  As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

  Position Summary

  Designs enterprise-wide and/or cross-functional solutions to address business problems. This work results in initiatives that significantly impact organizational strategy, enabling the organization to be competitive in the marketplace and effectively serve its customers. Ideates, develops and enhances knowledge content, processes and/or platforms for multiple topics.

  • Identifies and evaluates sources of information, manages knowledge gaps, and communicates their presence to all employees within the business unit.

  • Supports team and trainers, answers questions, addresses concerns and guides the application or interpretation of knowledge content. May facilitate training sessions and workshops.

  • Shares input and insights with strategic partners to further best practices, find alignment and partnership opportunities, and drive an integrated approach to knowledge management.

  • Identifies problems and opportunities to advance content, process and/or systems to align with operational changes or industry developments that knowledge management could improve.

  • Guides the delivery and implementation of content across different programs and modalities, ensuring consistency and alignment with organizational guidelines.

  • Acts as a subject matter expert in process training, offering expertise and guidance to other team members and departments.

  • Stays updated on industry best practices and process improvement methodologies to bring innovative ideas to the organization.

  • Administers development programs that are tailored to address the specific needs of individual employees, teams, and/or departments.

  • Conducts evaluations and assessments to measure the effectiveness of development programs, subsequently making improvements based on data-driven insights.

  • Helps coordinate logistics, including scheduling sessions, setting up virtual platforms, and disseminating knowledge materials to employees.

  • Analyzes key performance indicators that track attendance, completion rates, and outcomes.

  • Helps design and develop programs that support employee growth, increase productivity, and foster a learning culture within the organization.

  Required Qualifications

  2+ years of call center experience

  3+ years learning, development, training, knowledge experience

  Content Design experience

  Adept at execution and delivery (planning, delivering, and supporting) skills

  Adept at collaboration and teamwork

  Mastery of problem solving and decision making skills

  Mastery of growth mindset (agility and developing yourself and others) skills

  
  Preferred Qualifications

  Medicare experience

  
  
  Education

  Bachelor's degree preferred/specialized training/relevant professional qualification or equivalent work experience.

  Anticipated Weekly Hours

  40

  Time Type

  Full time

  Pay Range

  The typical pay range for this role is:

  $54,300.00 - $119,340.00

  This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
  

  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

  Great benefits for great people

  We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

  For more information, visit https://jobs.cvshealth.com/us/en/benefits

  We anticipate the application window for this opening will close on: 04/18/2025

  Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• About the company

  At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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