ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Responsible for project presentation material to Franchisees, Executive Management, Corporate Partners, Field Operations Support.
• Leads the Carl’s or Hardee’s Product Implementation Managers, setting expectations and providing coaching and support.
• Oversees development, coordination, implementation of procedures and operational standards for assigned restaurant tests, system rollouts of new products, technologies, equipment and small-wares
• Reviews, critiques and modifies operations procedures manuals (OPM, RTM, R&M) in partnership with Ops Readiness Manager(s) to ensure continuity of product requirements and changes for Operations Manuals
• Consistently exercises independent judgment and discretion in matters of significance
• Attends seminars and completes other training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Minimum six (6) years of experience in restaurant operations management or related experience
• Bachelor’s Degree in Business or a related field highly preferred
• Must have in-house expertise in restaurant operations, systems and procedures; multi-unit preferred
• Must be proficient in Microsoft Office Suite and Google
• Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external)
• Must have excellent planning, prioritizing, organizational and problem solving skills
• Must have ability to analyze complex variable situations and identify appropriate courses of action
• Must be able to handle multiple projects simultaneously and accommodate shifting business needs
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information.

WORK ENVIRONMENT

• Restaurant Support Center that is fast paced, high volume of activity and a deadline driven environment

PHYSICAL DEMANDS

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Travels as needed approximately forty (40)%

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.