Job Summary
Manages activities related to the support of the Positive Train Control (PTC) System, including single point of contact for issues, analysis, resolution, and coordination of activities between the Locomotive Mechanical Desk, Network Operations, Communications & Signals (C&S) and the Technology Data Center. Designs, develops and maintains processes necessary for effective coordination between the PTC support teams. Develops and manages PTC reporting dashboards for management visibility into the PTC system performance including but not limited to enforcements, violations and system health. Manages the interface between the field, network operations and the PTC support teams to ensure limited operational impact. Troubleshoots any issues with the PTC system and coordinates with the responsible teams to final resolution.

Primary Activities and Responsibilities

• Manage and triage incoming calls related to Positive Train Control issues.
• Develop and execute processes needed to effectively manage the PTC support area.
• Manage interaction between operations and other PTC departments to facilitate the resolution of issues while minimizing operational impact.
• Provide dashboard measurements of PTC system health.
• Audit incidents within the PTC system to ensure compliance with processes and regulations.
• Manage and monitor incidents to resolution relating to issues with foreign railroad's PTC systems.
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• Associates Degree/2-year Degree
• 3 or more years of experience in Train Dispatching Systems, Communications and Signals (C&S), Locomotive Mechanical, or Technology related to Train Dispatching, Communications and Signals or Locomotive Mechanical

Equivalent Minimum Qualifications

• High School Diploma/GED
• 5 or more years of experience in Train Dispatching Systems, Communications and Signals (C&S), Locomotive Mechanical, or Technology related to Train Dispatching, Communications and Signals or Locomotive Mechanical

Preferred Qualifications

• Bachelor's Degree/4-year Degree
• 5 or more years of experience in Train Dispatching Systems, Communications and Signals (C&S), Locomotive Mechanical, or Technology

Knowledge and Skills

• Knowledge of Federal Railroad Administration (FRA) regulatory standards
• Knowledge of Train Dispatching System software
• Leadership skills
• C&S concepts and maintenance
• Ionix or CA Tool suite
• Ability to evaluate information to make decisions, solve problems, and progress issues to closure
• Train Dispatching System software
• Technology/Network Communications
• Ability to collaborate with other teams and/or across organizations to resolve issues.

Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.

Job Requirements

• Hours which include rotating on-call responsibilities which may be outside standard hours
• Work hours may vary in length and schedule (may include a non-standard work week)