Employer Industry: Crisis Intervention Services

Why consider this job opportunity:
- Base pay of $18.50 hourly
- Generous Paid Time Off and shift premiums
- Employer-sponsored benefit and wellness plans, including 16% fringe pay and access to the Calm App
- Opportunity for professional growth within a mission-driven, person-focused environment
- Supportive team-oriented atmosphere
- Chance to make a meaningful impact by assisting first responders in crisis situations

What to Expect (Job Responsibilities):
- Provide support to first responders through various communication channels (calls, chats, texts)
- Utilize de-escalation techniques to assist callers experiencing crises
- Document each encounter while in-call and maintain confidentiality
- Communicate with the Frontline Strong Manager and other staff for support
- Provide information on resources such as mental health services and substance use treatment facilities

What is Required (Qualifications):
- Permanent year-round Michigan residency
- High School Diploma or GED equivalent
- Minimum 1 year of experience in mental health, substance use, and/or crisis work
- Experience as a First Responder (law enforcement officer, safety officer, paramedic, EMT, firefighter, etc.)
- At-home high-speed internet on a private network and a HIPAA-compliant dedicated office space

How to Stand Out (Preferred Qualifications):
- Experience working in a non-profit or mission-driven organization
- Familiarity with crisis intervention techniques and resources
- Previous volunteer work in mental health or crisis support settings
- Strong communication and interpersonal skills
- Ability to work independently and manage time effectively

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