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Job Description
- Req#: 27706
- Perform hardware maintenance and repairs for government-owned and furnished equipment, ensuring compliance with CDC standards and federal property management procedures.
- Obtain necessary approvals for non-warranty repairs, coordinating staging, shipping, and installation for warranty and non-warranty repair logistics.
- Inspect repaired items to ensure functionality and accuracy, updating ticket information in ServiceNow.
- Provide packing and crating services for equipment shipped for vendor repairs and coordinate with OSSAM for secure shipping and handling.
- Perform repairs on server hardware, including network file servers, application servers, and database servers, across geographically dispersed CDC data centers.
- Adhere to CDC security protocols and promptly report any discrepancies, damages, or irreparable items.
- Bachelor of Science in Information Technology or other related field plus 5 -7 years of experience, or
- Master of Information Technology or related field plus 3 - 5 years of experience, or
- PhD plus 0 - 2 years of experience
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
- Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
- Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
- Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
- Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI, LLC is seeking a Mid- Level Hardware Support Technician to join us.
Duties and Responsibilities:
Qualifications
Education and Years of Experience:
Min Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: No Physical requirement needed for this position.
Location: Atlanta, Georgia
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
About the company
DMI is a global professional services company helping clients become digital leaders through a mobile-first, human-centric approach to digital transformation.
Notice
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