Role Summary

The Communications Manager will manage the people, resources and programs for communications and public relations activities. This position will be responsible for managing the department budget and the development and implementation of public relations projects, as well as aligning and managing the production of national corporate communications. All activities will be performed in support of the strategy, vision and values of JE Dunn.

• Autonomy & Decision-Making: Makes decisions within defined limits of authority and consults supervisor on other decisions.
• Career Path: Communications Director

Key Role Responsibilities - Core

COMMUNICATIONS MANAGEMENT FAMILY -CORE

• Manages the development and implementation of public relations programs, external communications projects and crisis communications.
• Manages the development, alignment and production of national corporate communications to support company vision, purpose and brand identity.
• Serves as the primary point of contact with outside agencies and monitors the work for quality, expectations, scope of work and financial requirements.
• Identifies specific tasks to be performed by outside agencies and prepares detailed requirements.
• Sets and oversees the implementation of company-wide internal and external communication goals.
• Provides strategic guidance on digital communication strategies including website, social media, email campaigns, intranet, etc.
• Develops high-level communication strategies for internal initiatives, policies and change management.
• Helps develop crisis communications strategies and responses.
• Trains others within the company on how to follow communications protocol, use social media and handle crisis communications.
• Represents the company on boards and committees of civic, business, charitable and professional organizations.
• Exercises discretion and integrity with highly confidential and sensitive information.

Key Role Responsibilities - Additional Core

N/A

Knowledge, Skills & Abilities

• Ability to perform work accurately and completely, and in a timely manner
• Communication skills, verbal and written – Advanced
• Ability to follow-up on inquiries in a timely manner
• Proficiency in MS Office – Intermediate
• Organizational skills – Advanced
• Listening skills – Advanced
• Ability to deliver quality through attention to detail – Advanced
• Ability to be proactive and resourceful
• Ability to quickly and effectively solve complex problems – Advanced
• Ability to adapt to change
• Ability to manage a team
• Ability to provide performance management feedback and complete evaluations
• Ability to provide mentorship to less experienced team members
• Ability to build relationships with team members that transcend a project
• Knowledge of organizational structure and available resources
• Ability to prioritize multiple projects
• Ability to learn and use a variety of software, tools and systems necessary to meet business needs – Advanced
• Proficiency in Adobe Creative Suite/Creative Cloud (e.g., InDesign, Photoshop, and Illustrator)
• Ability to build relationships and collaborate within a team, internally and externally

Education

• Bachelor’s degree in journalism, communications, marketing or related field (Required)
• In lieu of the above requirements, equivalent relevant experience will be considered.

Experience

• 8+ years marketing communications or public relations experience (Preferred)
• 5+ years people management or team leadership experience (Preferred)
• 2+ years financial management or project budgeting experience (Preferred)

Working Environment