Transcat
Mobile Customer Service Coordinator
This job is now closed
Job Description
- Req#: 4782
Employer Industry: Calibration and Compliance Services
Why consider this job opportunity:
- Salary range is $72,000 - $85,000
- Competitive compensation and comprehensive benefits package, including health insurance, paid time off, tuition reimbursement, and retirement plans
- Opportunities for training and career advancement within a dynamic and innovative company
- Flexible work environment with the potential for travel to various job sites
- Engaging work that contributes to vital industries such as life sciences and aerospace
What to Expect (Job Responsibilities):
- Build and maintain customer relationships through a consultative approach
- Identify customer needs and manage delivery dates based on workflow and schedules
- Create and manage work orders in the CMMS, ensuring accurate data entry and maintenance of instrument databases
- Advise customers on repair and calibration statuses and coordinate pickups and insitu calibrations
- Assist in onboarding and training permanent Customer Service Coordinators at new CBL sites
What is Required (Qualifications):
- Bachelor’s degree from a four-year college or university; five years related experience, or equivalent combination of education and experience
- Experience in an FDA-regulated, GxP environment preferred
- Expert knowledge in IBM AS400/APLUS and CMMS platforms related to CSC responsibilities
- Effective and positive communication skills with the ability to document customer interactions
- Ability to travel via commercial airline to various job sites, including national and international travel
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or client-facing roles in a technical or engineering field
- Familiarity with quality control processes and standards in calibration services
- Demonstrated problem-solving skills and resourcefulness
- Ability to contribute to team goals and enhance the overall customer experience
- Willingness to learn and adapt to multiple CMMS platforms as required
#CalibrationServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Transcat sells professional electronic test equipment & provides ISO/IEC 17025 accredited calibration & repair services. Primary industries served include wind power, utilities, pharmaceutical, chemical and manufacturing. Order online for Free Shipping!
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