Leidos
Mortgage Origination - Customer Service Representative
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Job Description
- Req#: R-00172814
Employer Industry: Mortgage Services
Why consider this job opportunity:
- Salary up to $22 per hour
- Access to benefits from day one, including medical and dental insurance, 401K, and life insurance
- Immediate and ongoing training to support your success
- Company-wide career mobility and opportunities for advancement
- Paid Time Off (PTO) accrued up to 15 days a year, plus 11 paid holidays
- Flexible work hours with no weekend work required
What to Expect (Job Responsibilities):
- Provide excellent customer service by answering calls and emails related to FHA guidelines and procedures
- Utilize mortgage industry knowledge to locate answers in a knowledge database for client requests
- Follow standard operating procedures for various topics, systems, and contact channels
- Document all interactions in a database for record-keeping
- Stay updated on FHA mortgage processes and procedures
What is Required (Qualifications):
- High School diploma or General Educational Development (GED) certificate
- Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer)
- Minimum of 1 year of contact center or telephone customer service experience
- Ability to obtain a Public Trust Security clearance, including a credit check and background investigation
- Ability to work an 8-hour shift, Monday–Friday, based on business needs
How to Stand Out (Preferred Qualifications):
- Knowledge or background in FHA mortgage processes
- Experience in a contact center environment (Omnichannel)
#MortgageServices #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets.
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