Tata Consultancy Services
Mortgage Post Closing Team Lead
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Job Description
- Req#: 362897
About the company
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.
TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.Duties and Responsibilities:• Track and Monitor agent performance on a daily, weekly and monthly basis• Assign queues, capacity planning, rostering, monitoring schedule adherence and monitor volume & quality trends while taking appropriate measures• Responsible for providing timely feedback and training to maximize performance• Monitor agents quality through file reviews and provide appropriate feedback• Send appropriate communication to the Clients, Managers, Supervisor when required• Design leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise and accurate• Create exercises, instructional activities and training assessments that reinforce learning• Partner with Subject Matter Experts (SME’s) to create and revise departmental procedures through process mapping• Explore new ideas for improved workflow and automation enhancements• Support departmental initiatives and identity ways to enhance productivity• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures• Keep up with developments in area of expertise by reading current journals, books, or magazines• Perform various other tasks as assigned by manager
Experience and Skills:• Exceptional facilitation, presentation, and listening skills• Excellent verbal and written communication skills• Strong writing skills, attentive to details, and capacity to develop quality training material• Highly proficient in time management, organization, planning, and prioritization• Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic• Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment• Strong interpersonal skills and ability to establish rapport
TCS Employee Benefits Summary:• Discretionary Annual Incentive.• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.• Family Support: Maternal & Parental Leaves.• Insurance Options: Auto & Home Insurance, Identity Theft Protection.• Convenience & Professional Growth: Commuter Ben efits & Certification & Training Reimbursement.• Time Off: Vacation, Time Off, Sick Leave & Holidays.• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $70,000 - $80,000 per year
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