• Job Description

  Req#: 4388474
  Performs various processing and customer service duties per federal, state, and local statutes in the administration of motor vehicle titles, registration, and related documents. Primarily responsible for processing all revenue directives governing motor vehicle titling and registration in Colorado, as well as cash management associated with tax revenue and fees as required by law.
  
  
  THIS POSTING WILL BE USED TO FILL MULTIPLE VACANCIES
  
  
  This position will close at midnight on 02/19/2024 OR once we receive 50 applications, whichever occurs first
  • Processes applications and issues motor vehicle titles, license plates, persons with disability placards, or temporary permits at the counter using the Colorado DRIVES system and in accordance with the laws of the State of Colorado; determines the type of title and license needed; calculates and collects appropriate sales tax and license fees; enforces heavy vehicle use tax programs; verifies the accuracy of all documentation submitted and ensures compliance with motor vehicle statutes, rules, and regulations.
  • Verifies documentation received from the public to ensure it is legal to correct; processes registrations for renewals; applies for salvage titles, bond titles, homemade or assigned identification numbers, and duplicate titles; files liens on titles as needed; enters appropriate information into the computer system to process each transaction; collects appropriate fees from the public and calculates all sales tax due.
  • Responds to and resolves customer complaints in person, by phone, or by mail and explains fees, reasons for rejection, statutes, policies, and procedures that apply to each situation.
  • Manages complex documentation issues involving mobile homes, special mobile machinery (SMM), salvage and duplicate titles, dealer registrations, and multiple plate issuances; resolves issues involving financial institutions, law enforcement, and dealerships regarding regulations related to licensing and registration; contacts financial institutions or dealerships regarding required customer paperwork.
  • Keeps records of all titles and security agreements; follows up on paperwork rejected by the State; processes registrations involving Gross Vehicle Weight (GVW), Special Mobile Machinery (SMM), and Total Vehicle Weight (TVW) including the added special requirements for these vehicles.
  • Operates cash tending system, maintains cash drawers, and accurately enters checks, cash, and credit payments to ensure end-of-day balancing; balances and prepares the deposit for individual cash drawer.
  • Maintains the inventory of necessary forms, license plates, and tabs.
  • Processes all incoming mail; reviews documents received for completeness and accuracy; processes mortgage mail, renewals, and drop-off work received.
  • Maintains files and records required by the Colorado Department of Motor Vehicles; enforces secure and verifiable identification requirements; complies with The Driver’s Privacy Protection Act (DPPA).
  • Participates in cross-training opportunities within the department; fills in for, or assists, other department staff as needed and/or necessary.
  • Performs other duties as appropriate or necessary for performance of the job.
  
  
  EDUCATION:
  • High School Diploma or GED equivalency required
  • Technical or vocational school degree in a related field preferred
  EXPERIENCE:
  • 1 year or more experience in a motor vehicle function required
  OR
  • 1 year or more experience in related clerical field and office work with cash handling in a customer service setting. required
  LICENSES/CERTIFICATIONS:
  • Drivers Privacy Protection Act (DPPA) training completed through the Colorado Department of Revenue in Drives completed within 1 year of hire required
    • Note: Successful completion of annual DPPA training is a condition of employment.
  • Spanish bilingual preferred
  
  *** Must successfully pass background check
  
  • Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
  • Generous Vacation and Sick Leave Accrual
  • Remote & Hybrid working opportunities
  • County Retirement Program
  • Autonomy to grow and find your career path with supportive leadership
  • Truly inclusive and diverse environment
  • Fitness Center (Historic Pueblo Courthouse Building)
  • 4-week Paid Parental Leave Benefit

• About the company

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