• Job Description

  Req#: REF3692K

  Company Description

  Established in 1946, Aspen Skiing Company, also known as Aspen Snowmass, owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands and Buttermilk—creating premium, sustainable and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably-sourced on-mountain food & beverage outlets. As part of the Aspen One portfolio, Aspen Skiing Company also owns Aspen Hospitality, which is comprised of The Little Nell and Limelight Hotel brands and ASPENX, a contemporary retail and experience brand. Across all divisions, Aspen Skiing Company works to drive positive social change through climate, community, and minority group advocacy and investment. For more information about Aspen Snowmass, visit www.aspensnowmass.com.

  Job Description

  The Mountain Sales Supervisor works with the Manager to provide exemplary service and seamless sales experience of the Mountain Sales & Schools Department. This is a 6-month position for the time period of November 1st through April 30th. This position could be based at Snowmass, Aspen Mountain, Aspen Highlands, or Buttermilk.

  The budgeted salary range for this position is $55,000 - 66,000 annualized. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

  Essential Job Functions

  • Provides supervision and support to sales agents within the MS team.
  • Demonstrates exemplary customer service at all times and maintains team standard for guest service excellence.
  • Manages workflow of employees, creating team schedules.
  • Maintains and purchases administrative supplies for department.
  • Provides ongoing training to staff with regards to Operating Standards; promotes product knowledge, upselling techniques, software and other training, etc.
  • Analyzes team performance to identify trends and provides feedback for management and/or Training team and collaborates with Management on annual performance reviews.
  • Attends to all guest issues, researching and resolving issues in a timely manner with professionalism, communicates feedback regarding issue and resolution to the appropriate parties
  • Develops relationships with key personnel to help facilitate effective cross-communication between relevant departments.
  • Gains working knowledge and assists with of all aspects of the MSS Department which include access gates (Axcess and SkiData), self-service kiosks and Pick-Up boxes, Revinate/Navis, learning and training systems, etc.
  • Flexibility and ability to work in any location.

  Qualifications

  • High School degree or equivalent; College degree preferred
  • Advanced leadership and team management skills preferred
  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems required
  • Attention to detail and problem-solving skills required
  • Strong written and verbal communication required
  • Familiarity with Resort Technology Partners (RTP) software a plus
  • Money handling experience with US currency required

  Additional Information

  Supervision Given and Received

  Supervision given: Exercises general supervision over Mountain Sales Agents. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to planning, assigning, timekeeping, and directing work; appraising performance; rewarding, motivating and coaching employees; addressing complaints and resolving problems.

  Supervision received: Works under general supervision of the Mountain Sales Office Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.

  Work Environment and Physical Demands

  • Ability to be on your feet, kneel and bend for extended periods of time
  • Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
  • Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

  This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

  Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

  For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

  As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here

• About the company

  Aspen Snowmass is a winter resort complex located in Pitkin County in western Colorado in the United States. Owned and operated by the Aspen Skiing Company it comprises four skiing/snowboarding areas on four adjacent mountains in the vicinity of the towns of Aspen and Snowmass Village.

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