At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

In a rapidly evolving payments landscape, we believe that investing in our people is a competitive advantage. We're seeking a Global Employee Experience Leader for the Merchant Payment Services (MPS) division of U.S. Bank to drive the strategy, programs, and partnerships that make our company an exceptional place to work—where talent thrives, and culture drives performance.

This role is responsible for designing and executing a world-class employee engagement strategy across our global workforce, ensuring we deliver a consistent and high-impact employee experience that supports business growth, operational excellence, and regulatory readiness in a fast-paced and complex industry.

Key Responsibilities
• Shape and Lead the Global Engagement Strategy: Define and implement a data-informed employee experience strategy aligned with our business priorities, risk culture, and people-first values.
• Drive Cross-Functional Leadership Alignment: Engage senior leaders across business functions (e.g., Revenue, Product, Strategy, Operations, Tech) to embed employee experience goals into strategic planning and people development efforts.
• Lead Key Initiatives that Inspire and Motivate Talent: Champion programs that strengthen connection, inclusion, and purpose across the organization—especially in high-impact areas such as frontline support, sales teams, and product delivery teams.
• Analyze Feedback & Derive Insights: Support analysis of enterprise-wide listening reports for the MPS division including engagement surveys and pulse checks. Translate insights into actionable recommendations, with a strong focus on improving engagement and retention.
• Action Planning & Accountability: Partner with People leaders and executive sponsors to create meaningful action plans based on feedback data. Establish KPIs and accountability models to track progress and communicate impact.
• Collaborate Across Key Functions: Work closely with HR, Internal Communications, Learning & Development, and Tech to deliver an experience that supports both our people and business.
• Align with Enterprise Employee-Focused Strategies: Act as a connector and MPS liaison across employee-focused strategies—such as Community Impact and Inclusion, Talent Strategy, and Workforce Transformation—ensuring awareness, understanding and alignment across initiatives and messaging.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Located in Atlanta Georgia, Charlotte North Carolina, Knoxville Tennessee, Minneapolis Minnesota

Basic Qualifications
- Bachelor's degree or equivalent work experience
-At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.

What You Bring
• 10+ years of progressive Employee Engagement, Organizational development leadership, or HR experience ideally within the financial services or fintech space
• Experience navigating complex, highly matrixed environments with an understanding of the operational and compliance context in financial services
• Expertise in employee engagement tools and survey platforms (e.g., Qualtrics) and a strong foundation in data analysis and storytelling
• Strategic thinking with the ability to influence senior leaders, challenge the status quo, and drive cultural change across a dynamic global environment
• Excellent communication skills, with a knack for turning feedback into insights and insights into action
• Proven success in leading global cross-functional projects and enhancing the employee journey from onboarding to career development.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 - $149,200.00 - $164,120.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.