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Job Description
- Req#: 19585
- Graduates with a Bachelor's or Master's degree in Engineering, or a Bachelor's or Master's degree in Computer Applications (BCA or MCA) with 7+ years of experience.
- Multi-Vendor OSS NMS/EMS systems (Nokia Netact, NFM-P&T, Alcatel 5620, 5620 SAM MD, CISCO IOT Service Manager, Ciena NCS/Site Manager, Fortinet. FW Manager, Huawei-U2000, Samsung-USM/CMS and Ericsson-ENM) administration (MUST have product experience). Should have worked in any 2-3 tools.
- Expert support for OSS administration in multi-vendor OSS tools NMS and EMS.
- Proven experience in OSS tools fault management, network troubleshooting, and incident response.
- Manager, Ciena NCS/Site Manager, Fortinet FW Manager, Huawei-U2000, Samsung-USM/CMS and Ericsson-ENM) administration in a large-scale environment.
- Hands-on experience in troubleshooting of complex large-scale Multi-Vendor OSS tools with a minimum of 5 years in handling of Openshift / Linux base infra and application.
- Knowledge of Netact, NFM, CISCO, Ciena, Samsung USM/CMS.
- Redhat certification, Open shift cloud & scripts (Python).
- Leverage my expertise in OSS, NMS, and EMS tools to monitor and manage network infrastructures effectively, ensuring optimal performance and reliability.
- Apply my knowledge of Incident, Change, and Problem Management processes to swiftly address disruptions, minimize downtime, and implement long-term solutions.
- Adhere to Change Management protocols to ensure that all modifications to the network infrastructure are systematically planned, assessed, and executed, minimizing risks associated with changes.
- Coordinate with internal teams and external vendors to resolve network issues efficiently, ensuring minimal disruption to services.
- Manage shifts effectively, overseeing Incident Management, OSS Monitoring, and Mail Acknowledgment processes to ensure continuous support and monitoring.
- To refine my analytical skills, employing techniques like root cause analysis to address and resolve infrastructure and application issues effectively.
- To expand my understanding of networking protocols and IoT technologies, staying abreast of advancements to ensure robust and secure network operations.
- I am eager to enhance my knowledge of security concepts, implementing best practices to safeguard network infrastructures against potential threats.
As an OSS Expert ensures comprehensive OSS administration, fault incident and problem management of multi-vendor OSS tools, adhering to SLA (Service Level Agreement) and OLA (Operational Level Agreement) requirements. They handle higher-level escalations during incidents, providing resolution, detailed analysis, and expertise for complex faults that demand extensive procedural and technical knowledge.
Qualifications
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Responsibilities
About the company
Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.