Position Summary

Why Join our Team?
Working from the European HQ in the SEUK business, this role leads the Sales Operations team focussed on driving sales processes, and supporting planning & execution across all MX channels & categories. The remit of the Sales Operations team is the glue between departments, acting as a core hub handling the objectives across all sales teams and categories!

Utilising insights on business & competitor performance to drive action in the Sales team, the role also acts as the controller, leading the execution of the Governance process and the successful delivery of the divisions many important metrics!

Finally the role acts as the trusted, informed voice of the sales channel articulating to the Leadership team what is happening, and expected to happen

Role and Responsibilities

Your Key Responsibilities:

Deliver the Plan: A core part of the role will be working with each of the sales channels to ensure accurate forecasting is in place for the defined period. In-life performance needs to be tracked, and the sales team driven to ensure that their commitments for uplifts of intake are based on agreed investment levels.

Key Objectives:

• Lead the team to drive sales forecasting and performance tracking across the sales channels, identifying and assessing initiatives that will ensure success and overcome barriers.

• To achieve specific value and volume sales targets & leverage sales, competitor and market insights to help drive action & behavioural change in the sales organisation.

• Co-ordinate the MX plan, including the management of the forecast and performance, as well as project managing key business events like month end closure and launch stock allocation.

• Day-to-Day interface to all of the sales teams to drive the plan and attainment of the business targets.

• Interface and provide leadership and direction to the SCM as well as Sales teams, escalating issues where broader support is required for resolution.

• Oversee the PSI process, and proactively coordinate the sell-in/ sell-out manipulation to the planning system.

• Support and directly deliver against key business KPI’s such as; Month/ quarter end Revenue, ageing stock, sell-out AR, forecast/ plan commitments, channel inventory & WOS.

• Handle & evolve the Sales Ops toolsets and automation, in order to provide business capability and insight for decision making.

Accountabilities and performance measures

• Achievement of sales, profit, and strategic objectives for SEUK MX.

• Coordinating the on-time weekly implementation of actions across Sales and SCM.

• Accountable for the implementation of sales organisation impacting initiatives.

• Accountable for accurate and on-time reporting essential for sales organisation effectiveness.

• Accountable for the successful delivery of business KPI’s.

What we need for this role

To be successful, you will possess the following skills and attributes:

You will need to be able to:

• Manage & develop a team of two Sales Operations Managers, and virtually lead the direction and actions of the wider Sales & SCM teams.

• Build peer support and strong internal-company relationships with key partners.

• Coordinate and hold the business to its Key Performance Indicator's.

• Scenario planning to project risk & opportunity for mitigation to or capitalise on.

• Possess a high standard of Excel proficiency to enable manipulation and critique of data, which is key in any MX business decision making process.

• Have a passion to root out issues for resolution and improvement.

• Be an outgoing teammate to support engaging and influencing the wider team for the attainment of business objectives.

What does success look like?

The role is primarily office based given the core group of business stakeholders the role needs engagement with, the pace of change in the business landscape, and the weekly cadence of the business cycle. The successful candidate needs to be relentless in their pursuit of maximising every opportunity to improve the status quo, challenging the teams for accuracy and clarity, all in order to support MX headline objectives.

In the first 6 months the candidate needs to build relationships with the entire Sales team, SCM & Product teams in order to understand the unique characteristics of sales channels, sales personnel, and the product planning & demand processes. Furthermore, relationships with Heads of Sales and SCM will be needed to build further leverage with the teams to support KPI delivery.

What does success look like?

The role is primarily office based given the core group of business partners the role needs engagement with, the pace of change in the business landscape, and the weekly cadence of the business cycle. The successful candidate needs to be relentless in their pursuit of maximising every opportunity to improve the status quo, challenging the teams for accuracy and clarity, all in order to support MX headline objectives.

In the first 6 months the candidate needs to build relationships with the entire Sales team, SCM & Product teams in order to understand the unique characteristics of sales channels, sales personnel, and the product planning & demand processes. Furthermore, relationships with Heads of Sales and SCM will be needed to build further leverage with the teams to support important metric delivery.

Typical Activities:

Delivering the Management Plan

• Daily management of the MX Management plan assessing volume and value, and driving initiatives to mitigate risk and exceed it.

• Ensure the sales team has developed quarterly account plans, and they are compliant to founding commitments.

• Proactively monitor forecasts to maintain high levels of quality, accuracy, and process consistency.

Commercial decision support

• Work with the cross-functional UK team to develop, implement and achieve the commercial business plans, ensuring quotas are effectively allocated to all sales channels and resources.

• Provide the appropriate level of challenge to ensure that plans are robust, stretching and achievable during their execution.

• Provide insight, analysis and appraisal as required to support Day-to-day commercial decision making.

Sales Process Optimisation

• Proactively find opportunities for sales process quality enhancements, and prioritise opportunities for continuous process improvement.

• Assist sales management in understanding process bottlenecks and inconsistencies.

Information Management

• Create and maintain tools that provide insight and enlightenment from Sales data to support quality decision making.

• Own and monitor the accuracy and efficient distribution of sales and other intelligence reports essential to the sales organisation decision making.

• Recommend revisions to existing reports, or assist in the development of new tools as needed.

• Prepare ad hoc analysis where necessary (e.g. scenario planning)

Skills and Qualifications

Benefits of working here at Samsung:

Perm

• Hybrid working (3 days office & 2 days at home)

• Bonus Scheme

• Car allowance

• Private medical – Family cover

• Income Protection

• Enhanced Company Pension contribution

• 3 x volunteering days each year

• Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance

• Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!

• Access to staff sales discounts on a wide range of Samsung products

• Access to Samsung Reward Plus discount shopping

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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