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NICE Contact Center Configuration Specialist - Work From Home
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Job Description
- Req#: xaOFmeNFDMzC
Employer Industry: Information Technology
Why consider this job opportunity:
- Salary up to $80,000, depending on experience
- Opportunity for career advancement and growth within the organization
- 100% remote work flexibility
- Comprehensive benefits package, including medical insurance and retirement plan
- Engage in collaborative projects with cross-functional teams and stakeholders
- Work in a fast-paced environment with a focus on innovation and efficiency
What to Expect (Job Responsibilities):
- Continuously improve IVR scripting in collaboration with operations team leadership
- Develop and maintain custom integrations to backend systems, including web services and databases
- Administer the NICE inContact platform, managing users, skills, and other configurations
- Design and develop workflows and custom business solutions using contact center technologies
- Investigate complex problems and develop resolutions independently, escalating issues as needed
What is Required (Qualifications):
- Bachelor or Master of Science in Computer Science or Software Engineering
- 5+ years of experience with NICE inContact products
- 5+ years of experience in contact center services administration and IVR scripting
- Expertise in NICE inContact, including UserHub administration and inContact Studio coding
- Advanced Microsoft Office skills, particularly in MS Excel
How to Stand Out (Preferred Qualifications):
- Experience with Quality Management, Personal Connection, and Workforce Management (WFM)
- Programming experience in Python, Java, or JavaScript/Node
- NICE inContact CXOne certifications, such as NICE CXOne CIP Core Plus, CIP QM, and CIP PC
- Strong understanding of software development methodologies and best practices
- Excellent relationship management and conflict resolution skills
#InformationTechnology #RemoteWork #CareerOpportunity #ContactCenter #NICEinContact
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