Employer Industry: IT Services and Solutions

Why consider this job opportunity:
- Competitive salary and comprehensive benefit plan
- Opportunity for career growth and advancement
- Option to work remotely with occasional on-site support
- Energetic work environment with corporate culture amenities
- Certification and hands-on training provided
- Discounts for local event entertainment and health clubs

What to Expect (Job Responsibilities):
- Monitor customers' production systems in a 24X7 Network Operations Center
- Provide support to client operations via phone and email
- Troubleshoot and escalate trouble cases as needed
- Communicate technical concepts to diverse audiences
- Utilize network monitoring tools and incident management processes

What is Required (Qualifications):
- CCNA certification or higher
- Strong problem-solving skills
- Excellent communication skills
- Working knowledge of network monitoring tools and incident management processes
- Ability to multitask and respond quickly to critical situations

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in an IT-related field
- Familiarity with Cisco, Dell, VMware, and Microsoft technologies

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