Location:

Huntsville, AL/Remote

Salary*:

$55,000-$70,000

*Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:

• Excellent health/dental benefits from BCBS/Ameritas
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• Unlimited mobile phone plan
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

We are seeking a skilled and experienced engineering lead to join our team and play a critical role in ensuring the excellence of our technical support operations. You will play a pivotal role in enhancing our technical support capabilities, improving documentation, and collaborating closely with the engineering manager and other stakeholders to ensure seamless service delivery.

Essential Functions

• Experience with vulnerability management.

• Responsible for dispatching, triaging, and working NOC tickets according to processes and procedures.
• Monitor and Manage client's servers, endpoints, and devices.
• Alert stakeholders for outages and service degradation.
• Ensure client servers, endpoints, and network devices maintain the newest released patches.
• Manage client backups for health; support remediation if issues arise.
• Create documentation for client environments including network diagrams.
• Document and implement policies, standards, and procedures for the NOC Team.
• Remediate vulnerabilities as identified; familiarity with CVEs and CVSS.
• Responsible for handling all proactive communications with clients and setting expectations during service outages.
• Lead vulnerability management efforts.
• Review PowerShell scripts and assist engineers with program, policy, and process buildouts.
• Support clients in Azure backup management and disaster recovery processes.
• Perform advanced scripting, process automation, and software deployment via workflow creation.

Additional responsibilities include, but are not limited to:

• Customer onboarding to management systems.
• Software management and deployment.
• Scripting, PowerShell, CLI, etc.

Job Specifications

Required

• Two (2) years of IT or related experience.
• Security+ CE Certification or IAT Level 2 equivalent.
• Administrative skills in several operating systems, such as Windows, Mac OS, Linux, Android, and iOS.
• Proficient in Mobile Device Management (MDM0
• Basic networking, supporting, and monitoring of Firewalls, Switches, WAPS, endpoints, servers, etc.
• Administrative experience with Remote Monitoring and Management (RMM) Tools.
• Administrative understanding of cloud technologies such as Azure.
• Experience managing antivirus at an administrative level.
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations.
• Ability to work independently and a strong desire for personal and professional development.
• Ability to identify and evaluate trends in industry best practices and policies.
• US Citizenship is required.

Optional / Desired

• Basic Microsoft, CompTIA, and/or Cisco certifications MD-102.
• Server+.

• Network+.
• Experience supporting VDI environments.
• Experience supporting Linux.
• Experience Managing SQL.
• Experience with Microsoft Power tools.

Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background investigations. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.