• Job Description

  Req#: 7116

  Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional North America Customer Service Supervisor career opportunity available at our NY Corporate office.

  MISSION:

  • Account Administration
    • Primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce.
    • Liaise between sales team, buyers and counterparts at Italian HQ
    • Ensure timely follow through and problem solving
    • Maintain record keeping
    • Update and analyze business reports
    • Prepayments invoices
  • Order Management
    • Entering (manually and upload) and transmitting orders for all brand sales lines
    • Send report for orders status
    • Orders confirmation
    • Train and supervise temps
    • Work under deadline
    • Market new seasons – available weekend
    • Fill out copy requests (manual process)
  • EDI
    • Manage EDI Catalog (UPC – NRF Color code)
    • Match EDI orders with initial orders and communicate with buyers
    • Maintain records of EDI compliance with customer approvals/waivers
    • Report POs in progress
  • Shipping
    • Analyze daily inbounds and proactively release shipments
    • Monitor stock levels
    • Run, analyze and distribute shipping reports
  • Finance Support
    • Process customer invoicing
    • Work with accounts receivable to coordinate shipping with payments
    • Support research/reversal of chargebacks
  • After sales
    • Process the spare parts, including repairs/inquiries and follow through up to resolution
    • Returns and credit note

  Job Requirements:

  • Associate's Degree or higher
  • Minimum 3 years' experience in a similar role
  • Advanced Excel and Analytical skills are required (using pivot and VLOOKUP is mandatory)
  • EDI knowledge and experience required
  • Exceptional organizational skills, high attention to detail and reliable work ethic
  • Efficient communication and reporting skills
  • Must be problem solving oriented
  • Works well and efficiently in a team and has a proactive attitude
  • Has an excellent customer service record
  • Must be able to multitask in a high-paced work environment
  • Comfortable working extended hours and weekends during busy seasons

  The annual salary rate for this role ranges from $65,000 - $75,000. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.

  Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

  LOCATION: USA – NEW YORK – NY

• About the company

  2072378 Dolce & Gabbana, also known by initials D&G, is an Italian luxury fashion house founded in 1985 in Legnano by Italian designers Domenico Dolce and Stefano Gabbana.

Notice