• Job Description

  Req#: 55057
  
  CS Houston Metro (302TX-615)
  6161 Savoy Dr
  Suite 420
  Houston, 77036-3615
  
  !*!

  Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents and ensuring children receive the support they need and deserve.

  Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children’s lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families.

  Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large state agency making a positive difference in the lives of Texans.

  Opens cases on the Texas Child Support Enforcement System (TXCSES); checks for duplicate cases, assesses cases to determine case type, validity and completeness of information; requests missing information or documents; forwards cases to the appropriate Child Support Officer (CSO)
  Prepares cases for court, which may include filing pleadings, setting cases on docket, monitoring service, and attending court as needed.
  Coordinates, schedules, and monitors paternity tests; processes and distributes test results
  May serve as a Notary Public
  Enters, retrieves, and updates child support case information on TXCSES
  Monitors TXCSES and other computer databases to identify new or updated locate information
  Verifies locate and employment information using all available sources
  Performs money-handling duties to process child support payments
  Prepares routine or periodic reports
  Researches court orders
  Responds to routine telephone inquiries concerning child support cases
  Opens, sorts, and distributes incoming mail and documents
  Assists with conducting seminars and interviewing custodial parents to gather additional information about absent parents
  Assists in training staff
  Scan and index documents
  Review and maintain child support virtual files for accuracy in the Enterprise Content management (ECM) repository
  Performs related work as assigned
  Maintains relevant knowledge necessary to perform essential job functions
  Attends work regularly in compliance with agreed-upon work schedule
  Ensures security and confidentiality of sensitive and/or protected information
  Complies with all agency policies and procedures, including those pertaining to ethics and integrity

  !*!

  MINIMUM QUALIFICATIONS
  Education: Graduation from high school or equivalent
  Education: Completion of two years (sixty credit hours) from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, complex clerical, customer service, secretarial.
  Experience: Two (2) years of full-time experience working in the following (or closely related) fields: Child Support Program, complex clerical, customer service, secretarial.
  Other Language: Ability to proficiently read, write, and speak Spanish
  Skill in using a computer for word processing and data entry/retrieval
  Skill in handling multiple tasks, prioritizing, and meeting deadlines
  Skill in effective oral and written communication
  Skill in exercising sound judgment and effective decision making
  Ability to receive and respond positively to constructive feedback
  Ability to work cooperatively with others in a professional office environment
  Ability to provide excellent customer service
  Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
  Ability to arrange for personal transportation for business-related travel
  Ability to work more than 40 hours as needed and in compliance with the FLSA
  Ability to lift and relocate 30 lbs.
  Ability to travel (including overnight travel) up to 5%
  Typing at 40 words per minute (typing test is required at time of interview)
  PREFERRED QUALIFICATIONS
  Skills: Proper use of punctuation, sentence structure, grammar, and spelling

  To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf
  THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

• About the company

  Texas is a state in the South Central region of the United States.

Notice