• Job Description

  Req#: JR108835
  Job Description
  
  Residency Requirements: Must reside in North Carolina
  
  The Office and Operations Support Specialist is a part of the school operations team and focuses on compliance activities at all levels, internal and external to the Stride organization.
  
  K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.
  
  The mission of Pine Springs Preparatory Virtual Academy (PSPVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!
  
  This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school.
  
  ESSENTIAL FUNCTIONS : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  
  • Maintains student records and data; creates/implements/documents processes that ensure student data validity in Stride and 3rd party databases;
  • Provide operational support to the managed virtual school programs;
  • Provide training and troubleshooting on systems used for operational management of schools;
  • Assist in continued operations process improvements;
  • Ensure reports and data requests within the individuals assigned areas are resolved in a timely manner;
  • Participate in responsibilities related to school and corporate compliancy requirements;
  • Ensure student funding data is accurate;
  • Participate in funding maximization projects;
  • Assist in operational data analysis and report compilation;
  • Help create, maintain, and disseminate operational information;
  • Proactively seeks out opportunities to provide operational support that contributes to providing excellent service to the schools and their clients.
  • Provide customer support
  
  
  Supervisory Responsibilities: This position has no formal supervisory responsibilities.
  
  MINIMUM REQUIRED QUALIFICATIONS :
  
  • Bachelor's Degree in Business Administration or related field of study AND
  • Three (3) years in operations role OR
  • Equivalent combination of education and experience
  
  
  Certificates and Licenses: None required.
  
  OTHER REQUIRED QUALIFICATIONS:
  
  • Advanced Microsoft Office 365; Web proficiency
  • 2+ years of customer support experience
  • Virtual school operations experience
  • Understanding of public school laws and regulations
  • Excel and SQL programming skills
  • Excellent time-management skills
  • Proven track record of timely successful task/project completion
  • Ability to clear required background check
  
  
  WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  • This position is Hybrid. There will be an on-site office-based presence expected regularly. The noise level in the office is usually moderate (computers, printers, light foot traffic).
  
  
  The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
  
  Job Type
  Regular
  
  The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
  
  If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  
  Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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