• Job Description

  Req#: 36847
  Overview
  
  
  We’re excited to hire and welcome team members to our national park locations! Xanterra Travel Collection® is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers.
  Live. Work. Explore. as a part of our Administration team in Columbia Falls, the gateway to Glacier National Park!
  
  At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.
  We’re hiring an Office Manager/Administrative Assistant to Live. Work. Explore. in Columbia Falls, Montana!
  Job Summary:
  Responsible for handling all clerical and administrative functions for the General Manager as needed, and for oversight of the Xanterra: Columbia Falls Administrative building. Primary point of contact for the administration of the guest review platform and the coordination of mail and package distribution.
  
  The Details:
  Position Type: Full-time, year-round with an 8-week furlough period in December/January
  Start Date: Immediately
  Pay: $21.70/hour
  Schedule: 40 hours per week, typically Monday through Friday, from 8:00am-5:00pm. May be required to work a varied schedule including days, evenings, holidays, and weekends, including opportunities to work inside the park.
  Housing: Employee housing is not available
  About Columbia Falls:
  Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest.
  Benefits:
  • Medical, Dental, Vision
  • Paid Time Off and Holidays
  • Disability Insurance
  • 401k with match
  • Life and AD&D Insurance
  • Employee Assistance Program
  • Wellness Programs
  • Learning and Development Programs
  Perks:
  • Free Glacier National Park pass
  • Free Red Bus Tours (if available)
  • Retail, Lodging and Travel Discounts
  • Planned employee trips and activities
  • 15% Verizon service/products discount
  • $350 Referral Bonus Program
  • A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
  • Meet people of all ages from all over the country and world
  • The adventure of a lifetime!
  
  Responsibilities
  
  
  • Provide a welcoming reception to visitors to the administration building.
  • Open, sort, preview, organize and route incoming mail as appropriate and process or route invoices.
  • Prepare all outgoing mail for distribution.
  • Maintain an effective and orderly filing system for the Administration department and office as needed.
  • Answer telephones; screen calls, refer callers/visitors to other individuals/departments when necessary, relay messages, answer questions and provide information when possible and appropriate.
  • Track and coordinate all communications between the National Park Service (NPS) and Xanterra Parks & Resorts on contractual related matters, including NPS periodic evaluations.
  • Prepare letters and packages for corporate donations.
  • Prepare accurate expense reports for the General Manager.
  • Maintain inventory of office supplies; order and purchase as needed for the Columbia Falls Administrative Building.
  • Identify and submit work orders as needed for maintenance upkeep of administrative building.
  • Oversee the scheduling of cleaning vendors and assist directly with the cleanliness of the breakroom.
  • Order and request items for Location Management out in the park.
  • Work with the Director, Risk & Sustainability, on initiatives and support this position as able. Work with Risk Management to facilitate and ensure monthly safety meeting and building inspections are taking place, track and report safety meetings and inspections with Risk Management.
  • Work with appropriate Directors to help facilitate establishing contracts and scope of service at the administration building and work with HR to facilitate employee housing rentals where needed.
  • Work with General Manager to oversee the guest feedback program – Unifocus. Work with the GM and department directors on timely responses to guests, monthly comment and scoring reports. Summarize Trip Advisor and UniFocus comments monthly for NPS.
  • Coordinate guest feedback program via outside sources including, but not limited to, corporate letters, online feedback, National Park Service surveys, and any other forms of communication.
  • Coordinate office related events such as birthday celebrations or potluck lunches.
  • Assist Human Resources and General Manager in oversight of in-park housing.
  • Manage reservations for use of the conference room.
  • Help facilitate the Capital Expense Approval (CEA) process flow.
  • Update and disseminate the Live Life Program posters and communications.
  • May assist Human Resources on heavy staff arrival days.
  • May occasionally take meeting minutes, as necessary.
  • Other duties as requested by the General Manager.
  
  Qualifications
  
  
  Skills & Knowledge:
  • Effective communication skills, both verbal and written, with the ability to interact professionally with staff, guests, and external partners.
  • Strong organizational abilities, including the capacity to prioritize tasks and manage time efficiently in a dynamic, fast-paced environment, while also being a self-starter during slower periods of the year.
  • Consistently contributes to a positive and respectful workplace culture by promoting professionalism and fostering a friendly and engaging environment.
  • Proven ability to maintain confidentiality when handling sensitive information and in all aspects of job responsibilities.
  • Accurate and efficient typing and word processing skills, with proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Able to quickly adapt to new technology and committed to ongoing learning and skill development.
  • Skilled in operating standard office equipment such as personal computers, calculators, copiers, fax machines, telephones, and voicemail systems.
  • Proficient in using the Internet for administrative tasks, communication, and job-related research.
  • Possesses comprehensive knowledge of Glacier National Park operations, personnel, procedures, and policies.
  • Must have a valid U.S. driver’s license with a clean driving record and the flexibility to travel as required.
  Experience:
  • Prior customer service experience is required.
  • Experience in office management or administrative assistance, particularly in a team-oriented environment, is preferred.
  Physical Requirements include:
  • Ability to work at a computer for extended periods, approximately 60%-80% of the workday.
  • Must be able to work in a high-altitude environment throughout the entire workday.
  • Able to lift boxes weighing between 30 and 50 pounds for approximately 5% of the workday.
  • Capable of reaching, standing, sitting, and lifting as necessary to perform the essential duties of the position.
  We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
  
  
  Skills & Knowledge:
  • Effective communication skills, both verbal and written, with the ability to interact professionally with staff, guests, and external partners.
  • Strong organizational abilities, including the capacity to prioritize tasks and manage time efficiently in a dynamic, fast-paced environment, while also being a self-starter during slower periods of the year.
  • Consistently contributes to a positive and respectful workplace culture by promoting professionalism and fostering a friendly and engaging environment.
  • Proven ability to maintain confidentiality when handling sensitive information and in all aspects of job responsibilities.
  • Accurate and efficient typing and word processing skills, with proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Able to quickly adapt to new technology and committed to ongoing learning and skill development.
  • Skilled in operating standard office equipment such as personal computers, calculators, copiers, fax machines, telephones, and voicemail systems.
  • Proficient in using the Internet for administrative tasks, communication, and job-related research.
  • Possesses comprehensive knowledge of Glacier National Park operations, personnel, procedures, and policies.
  • Must have a valid U.S. driver’s license with a clean driving record and the flexibility to travel as required.
  Experience:
  • Prior customer service experience is required.
  • Experience in office management or administrative assistance, particularly in a team-oriented environment, is preferred.
  Physical Requirements include:
  • Ability to work at a computer for extended periods, approximately 60%-80% of the workday.
  • Must be able to work in a high-altitude environment throughout the entire workday.
  • Able to lift boxes weighing between 30 and 50 pounds for approximately 5% of the workday.
  • Capable of reaching, standing, sitting, and lifting as necessary to perform the essential duties of the position.
  We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
  
  
  • Provide a welcoming reception to visitors to the administration building.
  • Open, sort, preview, organize and route incoming mail as appropriate and process or route invoices.
  • Prepare all outgoing mail for distribution.
  • Maintain an effective and orderly filing system for the Administration department and office as needed.
  • Answer telephones; screen calls, refer callers/visitors to other individuals/departments when necessary, relay messages, answer questions and provide information when possible and appropriate.
  • Track and coordinate all communications between the National Park Service (NPS) and Xanterra Parks & Resorts on contractual related matters, including NPS periodic evaluations.
  • Prepare letters and packages for corporate donations.
  • Prepare accurate expense reports for the General Manager.
  • Maintain inventory of office supplies; order and purchase as needed for the Columbia Falls Administrative Building.
  • Identify and submit work orders as needed for maintenance upkeep of administrative building.
  • Oversee the scheduling of cleaning vendors and assist directly with the cleanliness of the breakroom.
  • Order and request items for Location Management out in the park.
  • Work with the Director, Risk & Sustainability, on initiatives and support this position as able. Work with Risk Management to facilitate and ensure monthly safety meeting and building inspections are taking place, track and report safety meetings and inspections with Risk Management.
  • Work with appropriate Directors to help facilitate establishing contracts and scope of service at the administration building and work with HR to facilitate employee housing rentals where needed.
  • Work with General Manager to oversee the guest feedback program – Unifocus. Work with the GM and department directors on timely responses to guests, monthly comment and scoring reports. Summarize Trip Advisor and UniFocus comments monthly for NPS.
  • Coordinate guest feedback program via outside sources including, but not limited to, corporate letters, online feedback, National Park Service surveys, and any other forms of communication.
  • Coordinate office related events such as birthday celebrations or potluck lunches.
  • Assist Human Resources and General Manager in oversight of in-park housing.
  • Manage reservations for use of the conference room.
  • Help facilitate the Capital Expense Approval (CEA) process flow.
  • Update and disseminate the Live Life Program posters and communications.
  • May assist Human Resources on heavy staff arrival days.
  • May occasionally take meeting minutes, as necessary.
  • Other duties as requested by the General Manager.

• About the company

  Xanterra Travel Collection is the United States’ largest park concessions management company. Combining dramatic settings and landmark buildings with

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