• Job Description

  Req#: 5028568
  Salary: $18.16 - $19.33 Hourly
  Location : Salt Lake County, UT
  Job Type: Full Time
  Remote Employment: Flexible/Hybrid
  Job Number: 45616
  Agency: 670 Department of Commerce
  Unit: 6100 Real Estate - Administration
  Opening Date: 07/31/2025
  Closing Date: 8/6/2025 11:59 PM Mountain
  FLSA: Non-Exempt
  Recruiter: Tehra Gorski, tgorski@utah.gov
  # of Openings: 1
  Location: Division of Real Estate - 160 E. 300 S. Salt Lake City, Utah
  Schedule Code Description: 12-Month Probationary Period
  Background Check: You must successfully pass a criminal history check.
  Schedule Code: B - Competitive Career Service - Employment in this position requires a probationary period.
  Benefits: This position is eligible for a full benefits package. See benefits tab below for details.
  EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-346-4128.
  
  Job Description
  Are you energized by teamwork, meticulously organized, and driven by a commitment to precision and outstanding customer support? If so, the Utah Department of Commerce's Division of Real Estate invites you to explore an exciting opportunity! We're seeking a dynamic individual to join us as a Real Estate Licensing Specialist. In this Office Specialist I role, you'll tackle engaging licensing and administrative responsibilities, playing a vital part in our dedication to excellence in real estate licensing.
  **This position will work in the office for training (up to 6 months) and then will have the opportunity to telework up to 3 days per week if eligibility requirements are met.
  ROLES AND RESPONSIBILITIES
  
  As a Real Estate Licensing Specialist, you will be one of the frontline ambassadors for our division, delivering exceptional customer service with a focus on reliability and dependability. Your role will entail mastering various processes, policies, statutes, regulations, and rules pertinent to real estate licensing. Precision and timeliness in data entry are paramount. Your roles and responsibilities will include, but not be limited to the following:
  
  • Timely reviewing, analyzing, and processing real estate, sales agent, broker, company applications, renewals, affiliation changes, etc.
  • Processing real estate, qualifying education, and continuing education course applications and renewals.
  • Receiving and responding to direct phone calls, Live Chat, and in-person conversations from the general public and real estate licensees.
  • Writing or drafting correspondence, reports, documents, and/or other written materials.
  • Retrieving data found in databases to generate requested reports.
  • Actively assisting team members with real estate duties as assigned.
  
  We're seeking a candidate who excels at providing exceptional customer service, demonstrating polished and effective communication with individuals from all walks of life, including the ability to stay calm and kind under pressure when assisting a frustrated or angry caller. You possess a keen eye for detail, are highly organized, and manage tasks with accuracy and efficiency. Whether working independently with initiative and drive or contributing as a positive and productive member of a team, you thrive. Your comfort with common computer applications is matched by your strong ability to grasp, apply, and clearly articulate complex processes, licensing laws, and regulations.
  MINIMUM QUALIFICATIONS
  
  • 1+ years of customer service in a customer service or public-facing role.
  • 1+ years of experience using strong verbal and written communication skills, including the ability to write emails and respond to inquiries clearly and professionally, as well as proper handling of confidential information.
  • Working knowledge of Microsoft Word and Excel.
  
  PREFERRED
  
  • Work experience in a government entity.
  • Work experience in real estate, appraisal, and/or mortgage field.
  • The ability to enter data accurately and timely.
  
  WHY YOU SHOULD JOIN OUR TEAM
  
  The mission of the Utah Division of Real Estate is to strengthen trust in Utah's real estate industry through education, licensure, and regulation of real estate, mortgage, and appraisal professionals. The Division will provide you with an opportunity to work with a great team of professionals. This position will keep you very busy and allow you to help many people daily. For more information about our division, please visit our website.
  
  This position also is eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here.
  AGENCY
  
  The Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional and occupational licensing, consumer protection, public utilities, securities, real estate, appraisal, and residential mortgage lending. You can learn more about the agency by visiting the website.
  BENEFITS
  
  • Health Insurance - Public Employee Health Program (PEHP):
    • 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those who have other medical insurance coverage.
    • 5 dental plan options, with an Opt-Out Cash Benefit option for those that have other dental insurance coverage.
    • 4 vision plan options under EyeMed or OptiCare
  • Retirement - Utah Retirement Systems (URS):
    • Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in the Tier I Public Employees System.
    • Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System.
      • Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
      • Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
    • Employer contributions to your 401(k) are vested after four years.
  • Paid Time Off:
    • Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
    • Annual leave amounts increase with years of service.
    • We have 12 paid holidays.
  
  Qualifications
  (includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)
  
  • The ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
  • The ability to communicate fluently in English.
  • The ability to review and/or edit documents for accuracy and completeness.
  • The ability to communicate information and ideas clearly, concisely, verbally, and in writing; listen, read, and understand the information presented.
  • The ability to organize information in a clear and concise manner.
  • The ability to use automated software applications.
  • Knowledge of proper grammar, spelling, and punctuation.
  
  Supplemental Information
  
  
  • Classification: Office Specialist I (11020).
  • Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
  • Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state's borders.
  • As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).
  • DHRM rules apply for promotions/transfers.
  • Risks found in the typical office setting, which is adequately lighted, heated, and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
  • Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc. Special physical demands are not required to perform the work.
  
  Benefits:
  The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click
  
  FMLA General Notice:
  (right click + open link in new tab)
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  01
  
  This position will work in our Downtown Salt Lake City office for training (up to 6 months) and then will have the opportunity to telework up to 3 days per week if eligibility requirements are met. Do you understand and agree to these employment terms?
  • Yes
  • No
  
  02
  
  The interview selection process is based on your answers to the application questions. Your answers to the questions on this application must be supported by your resume or work history otherwise you may not receive credit. Failure to answer the application questions completely and appropriately may result in disqualification. Please do not copy/paste a passage from your resume to answer the questions. "See resume" or "see work history" are not acceptable answers to any question.I acknowledge that I have read the statements above and will answer the following questions accordingly.
  • Yes
  • No
  
  03
  
  How many years of experience do you have in a customer service or public-facing role?
  • Less than one year
  • One year or more
  
  04
  
  How many years of experience do you have using strong verbal communication skills to respond to inquiries, clearly and professionally?
  • Less than one year
  • One year or more
  
  05
  
  How many years of experience do you have using your written communications skills to respond to email and/or online chat inquiries, clearly and professionally?
  • None or less than one
  • One year or more
  
  06
  
  Briefly describe your experience responding to email and/or online chat inquiries, and include where this experience was gained. Type 'NA' if you have no relevant experience. *To ensure full credit, answer in complete sentences with correct grammar and punctuation.
  07
  
  Do you have professional experience properly handling confidential information?
  • Yes
  • No
  
  08
  
  From the list below, select what accurately applies to your experience, knowledge, and abilities.
  • Microsoft Excel
  • Microsoft Word
  • Ability to enter data accurately and timely
  • Google Workspace
  • Adobe Acrobat
  • None of the above
  
  09
  
  From the list below, select what applies to your professional experience.
  • Work experience in a government entity.
  • Work experience in a real estate, appraisal, and/or mortgage field.
  • None of the above
  
  10
  
  To support your selection(s) in question #9, please specify the government entity and/or real estate, appraisal, or mortgage setting where you gained this experience. If you selected 'None of the above,' please type 'NA'. *To ensure full credit, confirm that this experience is documented in the work history or resume you provided.
  11
  
  Please indicate how you heard about this specific job posting.
  • State of Utah job site (www.governmentjobs.com/careers/utah)
  • Referred by a Friend or Family
  • Indeed
  • Other External Job Board or Site
  • LinkedIn
  • Social Media (Facebook, Twitter, etc.)
  • DWS job website (www.jobs.utah.gov)
  • Advertisement (Digital Ad, Billboard, Print, etc.)
  • Professional Network (Association, Membership, Work Colleague)
  • University Network (Handshake, School Job Board, Career Center, etc.)
  • Contacted by a Recruiter
  • Career or Job Fair
  • Internship
  • Interviewed for different position
  • Internal communications (Agency/Division, etc.)
  • Other (not listed above)
  
  Required Question

• About the company

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