• Job Description

  Req#: 46430

  General Information

  Press space or enter keys to toggle section visibility

  City

  Toronto

  State/Province

  Ontario

  Country

  Canada

  Department

  DELIVERY_ACCOUNT_OPERATIONS

  Date

  Tuesday, April 8, 2025

  Working time

  Full-time

  Ref#

  20035495

  Job Level

  Individual Contributor

  Job Type

  Experienced

  Job Field

  DELIVERY_ACCOUNT_OPERATIONS

  Seniority Level

  Associate

  Currency

  CAD - Canada - CA

  Annual Base Salary Minimum

  42,120

  Annual Base Salary Maximum

  84,240

  The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.

  Description & Requirements

  Press space or enter keys to toggle section visibility

  About Xerox Holdings Corporation
  For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

  
  

  Purpose:

  • Front line onsite client support specialist operating within a small team to deliver contracted services within Service Level Agreements.
  • Lead a small cross functional team to deliver Production Print, Printer Fleet Management, Mail & Courier and facilities services.

  Scope:

  General:

  • Point of contact for client facing enquiries
  • Interact with Service Delivery Manager on overall account management.
  • Oversee daily operations
    • Print production & procurement
    • Courier & mail processing
    • Support & maintain fleet of multifunction print devices
    • Manage requests for facilities support
    • Support Intelligent Document Processing program
    • Department bill back & invoicing

  
  

  Print Production & Procurement

  
  

  • Process & print ad hoc client requests as well as Print on Demand program orders
  • Ensure high level of quality output & color accuracy
  • Complete bindery functions as required
  • Ensure Consistent Quality Control practices throughout the print process
  • Package accordingly for distribution to the end user
  • Mark job as completed in workflow system
  • As required procure client requests through partner printers
  • Process payments for outsourced requests through Corporate Purchasing card or PO (Purchase order in Ariba).

  
  

  Courier & Mail processing

  
  

  • Process & sort inbound Canada Post mail
  • Prepare inbound mail for daily mail run
  • Sort & prepare outbound mail for domestic and international destinations
  • Manage funds on Canada Post Meters
  • Capture inbound couriers in tracking system & distribute accordingly
  • Received and prepare outbound packages for local, domestic & international couriers
  • Capture client bill back information as needed

  
  

  Support & maintain Fleet of Multifunction print devices

  
  

  • Monitor XDM (Xerox Device Manager), XSM (Xerox Service Manager) & XSP (Xerox Services Portal) for device alerts & ticket management
  • Manage & maintain supplies for Customer Replaceable Units
  • Triage customer device challenges and action to Xerox Technical Service team
  • Gather meter reads for billing purposes
  • Manage queries and challenges with XWC (Xerox Workplace Cloud)
  • Proactively monitor users’ forum and alerts for XWC to ensure minimal disruptions to services
  • Engage SSG (Software Support Group) for any operational requirements for XWC
  • Pull device logs as required by SSG to support remote diagnostics

  
  

  Manage Requests for facilities support

  
  

  • Monitor Service Request ticketing system and action tasks through to closure
  • Schedule large scale room set-ups as needed
  • Schedule live meetings with outside guests to ensure presence at reception

  
  

  Support Intelligent Document Processing program

  
  

  • Monitor mailbox for client queries
  • Onsite point of contact for client questions
  • Triage related hardware and software as required
  • Engage support specialists as required

  
  

  Department bill back & invoicing

  
  

  • Maintain job requests in Meridian billing system to proper client charge codes
  • Capture Third Party (Partner provided print) in Meridian and bill to a client charge code
  • Process fleet meter reads from Asset Coordinator in Meridian
  • Capture Intelligent Document Processing volumes against appropriate invoices in Meridian
  • Prepare invoice package on Work Day 1 and present to client

  
  

  #LI-ZD1

• About the company

  For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce.

Notice