You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Location: We support US flexible working arrangements in the contiguous 48 states.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

In the role of On-Site Leave Specialist, you will be responsible for the intake and resolution of inquiries, issues, and /or general service requests for all questions related to leave, short- or long-term disability, workplace accommodation and other services provided by Sun Life to our client.

The position is accountable for bringing all customer issues to resolution accurately, efficiently and in full communication to all appropriate individuals and teams at Sun Life. You will partner with various stakeholders such as the payroll department, human resources, benefits department, and managers, and other personnel as needed to field questions and provide training/ information regarding the services for our client.

How you will contribute:

• Developing and maintaining relationship with executives and staff, vendors, and consultants, as well as team members in other offices

• Mastering knowledge of the Wesco/Anixter inforce Sun Life benefits, leave plans and other benefits

• Understanding and actively operating within Client’s administration systems to gather employee status information regarding Leave, time worked and status

• Facilitating communication regarding leave requests status between employees, HR team members, and managers

• Proactively sharing insight and experience of leave administration, disability coverages and plan management with Sun Life Client’s employees and HR team members

• Participating in client’s Human Resource and team meetings to answer questions regarding Sun Life’s benefits and leave plans to questions for the client

• Integrating knowledge of Sun Life, leave plans, systems and products with the internal processes, and products to address the needs of the client

• Tracking and researching leave claim activity through Sun Life systems as well as Wesco/Anixter systems

• Answering questions regarding the plan structure, administration and application of leave plans

• Assisting in claims submission by identifying missing information, and ensuring Wesco/Anixter is providing the employer requirements

• Monitoring claims progression through the Sun Life process, answering any status questions and facilitate follow up or gathering of additional information to aid in the claims review process

• Proactively communicating with leave and claims examiners regarding trends, needs and employee level experience.

What you will bring with you:

• Bachelor’s degree or associate Degree with 2+ years of related work experience

• Strong computer skills, basic math skills and excellent data entry skills

• Payroll systems experience

• Experience administering FMLA/other leave/absence management programs

• Ability to work successfully with a diverse range of people

• Demonstrated experience in working with senior populations or the correct temperament for working with the senior population

• Ability to handle difficult customer service situations

• Excellent written and verbal communication skills

• Superior listening skills, presentation skills and strong attention to detail

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more

• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account

• A flexible work environment with a friendly, caring, collaborative and inclusive culture

• Great Place to Work® Certified in Canada and the U.S.

• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is:

• Southern region: $61,700 – 92,600 annually

• Central region: $65,000 – 97,500 annually

• Northern region: $69,500 – 104,300 annually

If you are a Colorado resident, the salary range for this position is $58,900 – 88,400 annually.

If you are a New York resident, the salary range for this position is $69,500 – 104,300 annually.

If you are Washington resident, the salary range for this position is $65,000 – 97,500 annually.

• The full range minimum and maximum listed in the job posting is tied to the GCF level and job family.

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

#LI-remote

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Absence / Leave Management

23/11/2023

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.