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Onboard Experience Support Specialist - REMOTE - US
This job is now closed
Job Description
- Req#: 10947
Employer Industry: Cruise Line and Travel Services
Why consider this job opportunity:
- Base salary range of $16.35 to $22.07, based on qualifications and experience
- Cruise and travel privileges for you and your family
- Comprehensive health benefits
- 401(k) plan and employee stock purchase plan
- Opportunities for training and professional development, including tuition reimbursement
- Supportive work culture focused on compliance, safety, and well-being
What to Expect (Job Responsibilities):
- Provide elevated support to shipboard staff before, during, and after the cruise, handling escalated issues as necessary
- Liaise with relevant business units to ensure all information is processed effectively
- Research and address guest inquiries, complaints, and praises, communicating resolutions internally
- Manage customer interactions using the Siebel system, creating service requests and monitoring files
- Follow up with guests to ensure satisfaction with the resolution of their concerns and compose follow-up communications
What is Required (Qualifications):
- 2+ years of customer service experience, with three years handling escalated issues
- Excellent verbal and written communication skills
- Strong listening skills and the ability to empathize with customers
- Time management and organizational skills
- Proficiency in Microsoft Office Suite and relevant systems for guest information access
How to Stand Out (Preferred Qualifications):
- Experience in the travel or cruise industry
- Familiarity with ADA regulations and accessible experience support
- Additional certifications in customer service or conflict resolution
#CruiseLine #CustomerService #TravelIndustry #CareerOpportunity #ProfessionalDevelopment
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