Company

At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward-thinking, and interested in shaping the future of travel with us, we’d love to hear from you.

Your Purpose

As part of the Onboard Experience team, you will play a critical role in delivering a safe, compliant, and best-in-class onboard guest experience. Onboard Lead will support the Onboard Management team as a first line of defense in the daily onboard operation and with training and developing Brightline’s Train Attendant team.

If you have the courage to lead, build strong relationships with people across different perspectives, and are driven to make things happen for your teammates, this is the perfect opportunity!

Your Role

• Customer Service: Provide attentive and detailed service to all guests; use suggestive selling techniques when referring to menu options and retail offerings, and cordially share information about our Company services and destinations.
• De-escalation: Handle and resolve difficult and sensitive guest inquiries and complaints in coordination with other Brightline partners; as well as respond to questions and information requests from guests and outside agencies.
• Food Handling: You are responsible for ensuring our guests' food and beverage needs are taken care of. That includes ensuring all food/beverage meets Company and safety standards. You will also serve alcoholic beverages adhering to Company established standards, including visually checking and verifying proper identification.
• Operations: You support onboard leadership in maintaining consistent operations for a seamless guest experience from the moment they board our trains; you keep an eye on how we should evolve existing SOP’s to better meet our guests’ needs.

We are a new business model – agile and evolving. This job description isn’t meant to be a complete list of your qualifications or all the things you’ll do.

You

• You have at least 6 months of experience as a Train Attendant with Brightline and are in good standing.
• This role requires use of physical abilities in the case of emergencies. You must be able to move and lift heavy objects in various directions including over your head, traverse across uneven terrain ascend/descend ladders, and perceive the physical environment around you and perform all safety related procedures.
• You are comfortable using basic math skills.
• You are a minimum of 18 years old.
• You can work shifts which include day, nights, weekends and holidays. Shift subject to change.
• This role falls under a department with a seniority shift bidding process

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida and Nevada. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately-funded rapid rail service in the country.

Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.