• Job Description

  Req#: 225153
  Responsibilities (This role has a hybrid schedule with 3 days in office and 2 days flex-remote) Join a dynamic organization driven by our passion for healthcare. UHS is seeking talented individuals who are eager to contribute their expertise and pursue rewarding careers. As a leader in acute care and behavioral health, UHS provides high-quality care to over 3 million patients annually, across our national network of facilities. The UHS Corporate Public Relations Department is hiring an Online Reputation Management Analyst to execute the UHS Corporate Online Reputation Management (ORM) strategy by responding to Reviews (positive, negative and neutral) and Google Q&As to enhance the patient experience, while supporting brand affinity. Key Responsibilities include: Respond to reviews in real time to enhance brand affinity of the facilities while enhancing patient experience Provide service recovery across various platforms (primarily Google and Facebook, and other platforms where applicable), and maintains communication with key stakeholders including Patient Experience teams, Marketing Directors, Business Development and Facility Leadership, Patient Advocates, Risk Directors, and Quality Managers at the hospital/facility level Uses Reputation Management platform to track review sentiment, review volume, reputation score, star ratings, brand loyalty and transparency, reputation trends, track industry-related competitive insights, guide marketing initiatives and identify areas of operational improvement for facilities Support the Lead, Online Reputation Management to identify data correlation with the UHS Corporate Quality, Risk and Patient Experience Team and assist with monthly/quarterly reports Collaborate across the UHS Agency to help guide larger marketing initiatives through service line sentiment analysis Stay current with trends, technology and best practices in social media and service recovery and identifies opportunities to apply new approaches to platforms Implement review requesting and consult on review solicitation best practices methods (i.e., Review Cards, Review QR codes, email and SMS text) with the goal of improving star ratings and increasing statistically significant review volume On-board new Directors of Business Development, Marketing Directors, and other applicable stakeholders to Online Reputation Management (ORM) via PowerPoint presentations and external Zoom calls Work closely with social media teams on other patient communication initiatives such as Facebook as well as crisis communications. Work with SEO team to track review impact on search ranking Qualifications Bachelor's degree with 3 - 5 years' experience in online reputation management, customer service and/or service recovery experience. Polished writing skills and working knowledge of social media copywriting best practices Intermediate to expert skill level in Microsoft Office (Excel, Word, and PowerPoint). Experience with Google Drive preferred Experience with a reputation management platform, such as Press Ganey, Reputation, Yext, Podium or other similar platforms Working knowledge of Facebook, LinkedIn, YouTube, etc. for business purposes Experience with internal and external virtual communication tools; Zoom and Microsoft Teams preferred This opportunity provides a rewarding career, challenging and rewarding work environment as well as growth and development opportunities within UHS and its subsidiaries, including competitive compensation, excellent Medical, Dental, Vision and Prescription Drug Plan, and 401k with company match. One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449
  Bachelor's degree with 3 - 5 years' experience in online reputation management, customer service and/or service recovery experience. Polished writing skills and working knowledge of social media copywriting best practices Intermediate to expert skill level in Microsoft Office (Excel, Word, and PowerPoint). Experience with Google Drive preferred Experience with a reputation management platform, such as Press Ganey, Reputation, Yext, Podium or other similar platforms Working knowledge of Facebook, LinkedIn, YouTube, etc. for business purposes Experience with internal and external virtual communication tools; Zoom and Microsoft Teams preferred This opportunity provides a rewarding career, challenging and rewarding work environment as well as growth and development opportunities within UHS and its subsidiaries, including competitive compensation, excellent Medical, Dental, Vision and Prescription Drug Plan, and 401k with company match. One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449
  (This role has a hybrid schedule with 3 days in office and 2 days flex-remote) Join a dynamic organization driven by our passion for healthcare. UHS is seeking talented individuals who are eager to contribute their expertise and pursue rewarding careers. As a leader in acute care and behavioral health, UHS provides high-quality care to over 3 million patients annually, across our national network of facilities. The UHS Corporate Public Relations Department is hiring an Online Reputation Management Analyst to execute the UHS Corporate Online Reputation Management (ORM) strategy by responding to Reviews (positive, negative and neutral) and Google Q&As to enhance the patient experience, while supporting brand affinity. Key Responsibilities include: Respond to reviews in real time to enhance brand affinity of the facilities while enhancing patient experience Provide service recovery across various platforms (primarily Google and Facebook, and other platforms where applicable), and maintains communication with key stakeholders including Patient Experience teams, Marketing Directors, Business Development and Facility Leadership, Patient Advocates, Risk Directors, and Quality Managers at the hospital/facility level Uses Reputation Management platform to track review sentiment, review volume, reputation score, star ratings, brand loyalty and transparency, reputation trends, track industry-related competitive insights, guide marketing initiatives and identify areas of operational improvement for facilities Support the Lead, Online Reputation Management to identify data correlation with the UHS Corporate Quality, Risk and Patient Experience Team and assist with monthly/quarterly reports Collaborate across the UHS Agency to help guide larger marketing initiatives through service line sentiment analysis Stay current with trends, technology and best practices in social media and service recovery and identifies opportunities to apply new approaches to platforms Implement review requesting and consult on review solicitation best practices methods (i.e., Review Cards, Review QR codes, email and SMS text) with the goal of improving star ratings and increasing statistically significant review volume On-board new Directors of Business Development, Marketing Directors, and other applicable stakeholders to Online Reputation Management (ORM) via PowerPoint presentations and external Zoom calls Work closely with social media teams on other patient communication initiatives such as Facebook as well as crisis communications. Work with SEO team to track review impact on search ranking

• About the company

  Horizon Health is a behavioral health management company that builds, manages, and improves psychiatric programs within hospital settings. No other behavioral health management company has as much experience or a greater track record of success than Horizon Health. Over the past three decades, we have established the best practices, policies, procedures, education and training to help you ramp up quickly. Our ability to improve outcomes is well-documented, evidenced by a 90% renewal rate over our company’s history. Every Horizon Health psychiatric program is customized to serve our client hospital’s unique needs, cultures and community demographics. We are committed to integrating with hospital staff and systems. Our operating philosophy is centered on measurable results and a foundation of excellence.

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