• Job Description

  Req#: DPDHGLOBALAV292367ENGLOBALEXTERNAL

  Job Title: Executive - Operations
  Function: Operation
  RCS Grade: N
  Reporting To: Manager - Operations
  Location: Silvassa

  
  

  About Blue Dart Express India

  Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.

  
  

  Purpose

  Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery.

  
  

  Key Responsibilities :-

  Operational

  • Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Centre
  • Analyse load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers.

  • Monitor daily loads and plan delivery and pick-up schedules accordingly.
  • Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from service providers including PDA and Parcel Shop.
  • Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
  • Monitor regulatory paperwork (e-waybill etc.) for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork.
  • Ensure availability of sufficient vehicles for inbound / outbound operations
  • Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
  • Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs)
  • Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
  • Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.
  • Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly.
  • Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
  • Monitor performance of service centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally.
  • Generate and maintain MIS related to the PDA/MPC billing.

  People

  • Provide direction, guidance and support to employees to help them discharge their duties effectively
  • Monitor the performance of the team on a continuous basis to identify key performers.
  • Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline.
  • Ensure that the Service Centre is adequately staffed as per the manpower requirements.
  • Ensure high level of employee engagement and retention of key performers.

  
  

• About the company

  We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

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