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Operations Analyst - Global Customer Success
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Job Description
- Req#: 021662d4-d879-4b27-85af-a2cff69c8f0c
Employer Industry: Third-Party Risk Management (TPRM)
Why consider this job opportunity:
- Salary up to $115,000
- Opportunity for career advancement and growth within a fast-paced SaaS environment
- Supportive and collaborative work environment across multiple departments
- Chance to drive process improvements and implement automation solutions that enhance customer outcomes
- Engage in meaningful change management initiatives with clear communication and training plans
- Commitment to an inclusive and equitable workplace
What to Expect (Job Responsibilities):
- Identify inefficiencies in post-sale workflows and implement scalable solutions using technology and process improvement
- Develop and maintain operational playbooks and process documentation to guide team activities
- Collaborate with various departments, including Professional Services and Customer Success, to align on operational priorities
- Analyze operational data to identify trends and develop dashboards to monitor KPIs
- Lead change initiatives ensuring smooth rollout of new processes and tools with minimal disruption
What is Required (Qualifications):
- 3-5 years of experience in operations, preferably in a SaaS or technology environment
- Proven track record of driving process improvements and implementing automation solutions
- Strong analytical skills and experience with data visualization tools (e.g., Power BI, Tableau)
- Excellent communication and stakeholder management skills
- Experience working cross-functionally in a global organization
How to Stand Out (Preferred Qualifications):
- Familiarity with AI technologies and their application in business operations
- Experience with tools like Salesforce, Gainsight, Kantata, Survey Monkey, or similar platforms
- Background in customer success or professional services operations
#ThirdPartyRiskManagement #SaaS #ProcessImprovement #Automation #DataAnalysis
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