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Operations Associate, Customer Success Operations
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Job Description
- Req#: 4927713007
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $120,000
- Opportunity for career advancement and growth within the organization
- Fully remote position, allowing you to work from anywhere in the U.S.
- Comprehensive benefits package, including medical, dental, and vision coverage
- Unlimited PTO and 10 holidays, including floating holidays for personal recognition
- Supportive and collaborative work environment with a focus on minimal bureaucracy
What to Expect (Job Responsibilities):
- Develop an advanced understanding of all employer applications, partnering with cross-functional teams to resolve complex customer issues
- Act as an escalation point of contact for complex support issues triaged by support analysts
- Serve as a thought partner to Customer Success Operations Managers and other teams when addressing nuanced client requests
- Proactively document and train the Customer Success team on new or updated processes
- Leverage SQL to complete back-end queries for effective triage of complex customer issues
What is Required (Qualifications):
- 5+ years of experience in customer service or project management roles, preferably in a healthcare technology or SaaS organization
- 3+ years of experience creating and optimizing standard operational procedures
- Strong experience in technical troubleshooting and problem-solving using SQL or related healthcare applications
- Excellent communication skills, with the ability to work comfortably with technical and clinical teams
- Strong empathy and patience, with a genuine desire to help colleagues and customers succeed
How to Stand Out (Preferred Qualifications):
- Experience with clinical documentation improvement (CDI) software or related healthcare applications
- Experience at a startup or healthcare company
- Well-versed in Jira or similar ticketing tools for issue tracking and operational support
#HealthcareTechnology #RemoteWork #CareerGrowth #CustomerSuccess #SQLSkills
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