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Job Description
- Req#: JPC 9034582
Employer Industry: IT and Engineering Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible hours
- Supportive and collaborative work environment
- Chance to make a positive impact on partner experience and operational efficiency
- Access to ongoing training and development for new team members
What to Expect (Job Responsibilities):
- Serve as the primary operations point of contact for partners, addressing inquiries and support needs
- Troubleshoot complex problems and resolve partner issues effectively
- Identify trends in partner issues and escalate feedback to internal teams for improvement
- Refine support workflows and contribute product insights to enhance operational processes
- Maintain and expand the internal knowledge base and train new team members on best practices
What is Required (Qualifications):
- Minimum of 2 years in operations, customer support, technical support, or account/partner management
- Proven ability to resolve complex issues and deliver timely solutions
- Proficiency in Excel and basic data/insight tools
- Strong written and verbal communication skills
- High attention to detail, adaptability, and a proactive mindset
How to Stand Out (Preferred Qualifications):
- Experience in media, support, or platform operations
- Familiarity with APIs
- Global support experience is a plus
#ITServices #OperationsCoordination #RemoteWork #CareerGrowth #CustomerSupport
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
PROLIM is a global company focused on product innovation by leveraging IT and PLM Technologies. PROLIM has more than a decade of PLM Service history – serving Automotive, Aerospace, High Tech and Industrial Machinery companies throughout the world.
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