• Job Description

  Req#: R0060220

  Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

  eBay is hiring an Operations Manager - Authentication to its facility in West London. The right candidate will have experience of running warehouse operations and ideally a keen interest in authenticity of high end items. Every strong team needs a strong leader. We are looking for a manager who can grow the team and the workflows, has an agile approach and is open to work with multiple categories as well as a good collaborator to our partners and our cross-functional teams in our world class operation.

  If you are customer-focused, operational, analytical, build meaningful relationships, and have an ownership mindset, we would love to hear from you! eBay’s Authentication team is tasked with ensuring eBay is the world’s leading online marketplace to buy and sell authentic luxury goods, including sneakers, watches and handbags, with more to come. The team is passionate about ensuring buyer trust, elevating the eBay brand, and improving conversion and sales price for sellers.

  The work the team is doing is core to eBay’s strategy and a key priority for leadership. In this role, we are looking for an experienced leader in the luxury goods authentication space to manage the day-to-day operations of our current and future authentication programs. They will be responsible for all operational activities including SLA reporting and performance monitoring, identifying potential areas of operational improvement, and budget and PO management. They will also partner closely with internal eBay teams including Customer Service, Product, Legal, and our Vertical business teams to continuously drive a better experience for our buyers and sellers.. The ideal candidate will have significant Retail/eCommerce operations experience, ideally in the Luxury authentication space, and have a deep understanding of how to build and maintain effective partner relationships.

  Please note that this role will be fully on-site at our facilities centre in West London.

  Core Duties

  • Manage the day-to-day warehouse operations
  • Oversee and grow the authentication & warehouse teams
  • Continuously improve the process flow
  • Work closely with our external partners
  • Collaborate on a daily basis with eBay's cross-functional teams
  • Oversee security, health & safety, and other standards are kept in warehouse and tested regularly
  • Design, manage and improve SLA reporting - monitor performance, report out on it weekly, identify improvements by working with partner and cross functional teammates
  • Proactively identify opportunities to improve the customer experience through working closely with eBay’s product, partnerships, logistics and more
  • Identify future opportunities to drive cost efficiencies across the authentication process
  • Surface and rectify issues by working with our internal customer service teams
  • Budget tracking – manage PO payment to vendors, track against allocated budget and report out monthly on status
  • Support development of eBay’s overarching authentication strategy

  Prerequisite knowledge and competencies

  • 7+ years of prior warehouse management experience
  • Strong people manager
  • Analytical and problem-solving skills ability to research and address concerns
  • Flexibility to manage evolving work-flows and responsibilities
  • Strong operational track record
  • Excellent communication skills (both written and verbal)
  • Ability to work autonomously
  • Knowledge of standard operating systems, word processing, spreadsheets, Slack, etc.
  • Prior authentication experience is preferable
  • Excellent decision-making skill with a knack for identifying, prioritizing, and articulating the highest impact initiatives
  • Very detail oriented and organized
  • Strong team player and executor
  • Process efficiency – proactively look for ways to improve operations
  • Ability to work independently to hit goals
  • Customer focus Retail / eCommerce experience a plus

  Benefits:

  Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

  Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

  #LI-SI1

  eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

  Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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• About the company

  9260 eBay Inc. is an American multinational e-commerce corporation based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website.

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