• Job Description

  Req#: A3654-25-0001-21-2025?language=en&page=282&sort=publicationDate

  Job summary

  We are looking for a dynamic and forward-thinking individual to join our leadership team as Operations Manager. As part of our leadership team they will drive improvement and change in the ways we work to enable us to improve the working environment for staff and deliver the best possible standard of care to our patients. This individual will work with our current practice manager and partners to oversee the day-to-day operation of the practice, including areas such as workforce support, rota design, implementation of new clinical systems and demand and access

  Main duties of the job

  Organisational

  Co-ordinate and oversee implementation of new digital systems

  Oversee KPIs including demand and capacity data and enhanced access activity

  Oversee the practices appointment systems and ensure that this is line with current demand and capacity of the workforce

  Oversee workforce planning, including clinical and non-clinical rotas

  Monitoring, analysis and presentation of data to the practice leadership team

  Co-ordinate response to unexpected system and IT failures or unexpected staff absence

  Work with the leadership team to ensure that practice protocols and procedures are in line with national and local guidelines and are accessible to staff

  Work with the leadership team on CQC related activity and Clinical Governance

  Leadership

  Work with the wider team to identify opportunities where ways of working and departmental practices can be improved through implementation of new approaches or changing existing ones

  Lead and co-ordinate the workings of individual practice teams

  Work with leadership team to promote better patient engagement, e.g. developing the patient participation group and ensuring the practice has an effective way of obtaining patient feedback

  To work with the Practice Manager and represent the practice at a range of meetings including PCN and Integrated Care Board meetings

  About us

  The Albion Surgery is located in the heart of Bexleyheath in the London Borough of Bexley and has a list size of 15,500 patients. We are an extremely friendly, forward-thinking practice with a focus on empowering all staff to maximise their potential and deliver the highest level of care to our patients. We are a large team of 50 multi-professional staff including a large administrative team.

  Details

  Date posted

  21 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A3654-25-0001-21-2025

  Job locations

  6 Pincott Road

  Bexleyheath

  Kent

  DA6 7LP

  
  

  Job description

  Job responsibilities

  Organisational

  Co-ordinate and oversee implementation of new digital systems

  Oversee KPIs including demand and capacity data and enhanced access activity

  Oversee the practices appointment systems and ensure that this is line with current demand and capacity of the workforce

  Oversee workforce planning, including clinical and non-clinical rotas

  Monitoring, analysis and presentation of data to the practice leadership team

  Co-ordinate response to unexpected system and IT failures or unexpected staff absence

  Work with the leadership team to ensure that practice protocols and procedures are in line with national and local guidelines and are accessible to staff

  Work with the leadership team on CQC related activity and Clinical Governance

  Leadership

  Work with the wider team to identify opportunities where ways of working and departmental practices can be improved through implementation of new approaches or changing existing ones

  Lead and co-ordinate the workings of individual practice teams

  Work with leadership team to promote better patient engagement, e.g. developing the patient participation group and ensuring the practice has an effective way of obtaining patient feedback

  To work with the Practice Manager and represent the practice at a range of meetings including PCN and Integrated Care Board meetings

  Job description

  Job responsibilities

  Organisational

  Co-ordinate and oversee implementation of new digital systems

  Oversee KPIs including demand and capacity data and enhanced access activity

  Oversee the practices appointment systems and ensure that this is line with current demand and capacity of the workforce

  Oversee workforce planning, including clinical and non-clinical rotas

  Monitoring, analysis and presentation of data to the practice leadership team

  Co-ordinate response to unexpected system and IT failures or unexpected staff absence

  Work with the leadership team to ensure that practice protocols and procedures are in line with national and local guidelines and are accessible to staff

  Work with the leadership team on CQC related activity and Clinical Governance

  Leadership

  Work with the wider team to identify opportunities where ways of working and departmental practices can be improved through implementation of new approaches or changing existing ones

  Lead and co-ordinate the workings of individual practice teams

  Work with leadership team to promote better patient engagement, e.g. developing the patient participation group and ensuring the practice has an effective way of obtaining patient feedback

  To work with the Practice Manager and represent the practice at a range of meetings including PCN and Integrated Care Board meetings

  Person Specification

  Qualifications

  Essential

  • NVQ, degree or diploma in relevant subject area

  Desirable

  • Experience
  • Evidence and demonstration of previous leadership roles, project management, service development/improvement
  • Experience working in a primary care setting
  • Evidence of experience of managing teams and people
  • Skills and Abilities
  • Excellent written and oral communication skills and the ability to communicate effectively with colleagues, patients, other stakeholders
  • Strong leadership skills and the ability to implement improved ways of working, and to effectively motivate and develop staff to meet performance standards to provide excellent customer care
  • Excellent IT skills and the ability to learn new software applications as required. Ability to devise, implement and maintain record and monitoring systems, including database and spreadsheet systems

  Person Specification

  Qualifications

  Essential

  • NVQ, degree or diploma in relevant subject area

  Desirable

  • Experience
  • Evidence and demonstration of previous leadership roles, project management, service development/improvement
  • Experience working in a primary care setting
  • Evidence of experience of managing teams and people
  • Skills and Abilities
  • Excellent written and oral communication skills and the ability to communicate effectively with colleagues, patients, other stakeholders
  • Strong leadership skills and the ability to implement improved ways of working, and to effectively motivate and develop staff to meet performance standards to provide excellent customer care
  • Excellent IT skills and the ability to learn new software applications as required. Ability to devise, implement and maintain record and monitoring systems, including database and spreadsheet systems

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Albion Surgery

  Address

  6 Pincott Road

  Bexleyheath

  Kent

  DA6 7LP

  
  

  Employer's website

  https://albionsurgery.com/ (Opens in a new tab)

  Employer details

  Employer name

  The Albion Surgery

  Address

  6 Pincott Road

  Bexleyheath

  Kent

  DA6 7LP

  
  

  Employer's website

  https://albionsurgery.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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