Veeva Systems
Operations Manager
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Job Description
- Req#: e53cd5f3-7e01-432a-866e-a2b0b8a21854
Employer Industry: Life Sciences Technology
Why consider this job opportunity:
- Salary up to $80,000
- Flexible work environment with the option to work from home or in the office
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Generous PTO and company-paid holidays
- Opportunities for career growth and development within a rapidly expanding organization
- Commitment to social responsibility through a charitable giving program
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for all service-related inquiries and escalations from internal and external stakeholders
- Hire, train, and develop coordinator teams to support operations in accordance with company policies and customer business rules
- Manage a team, ensuring workload management, quality, and adherence to service level agreements (SLAs)
- Own and update standard operating procedures (SOPs) and maintain business rules for service delivery
- Create and review reports and procedures to ensure accuracy and timely completion of processes
What is Required (Qualifications):
- Minimum of 3 years’ experience in the life sciences industry, specifically within pharmaceutical/biotech or third-party agencies supporting healthcare professional (HCP) related events
- Strong proficiency in Microsoft Excel and Word; experience with PowerPoint is a plus
- Excellent analytical skills and the ability to work independently with sound judgment
- Strong team management and conflict resolution skills
- Exceptional written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Fundamental knowledge of Veeva Commercial Cloud Product Suite, including Veeva CRM and Events Management
- Positive attitude with a "Whatever it Takes" mindset
- Experience in a servant leadership role
#LifeSciences #OperationsManagement #RemoteWork #CareerGrowth #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Veeva Systems - Cloud-Based Business Solutions for the Global Life Sciences Industry
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