Job description

Job responsibilities

Job Responsibilities will include:

Be a major part of our Quality and Governance team, leading on policy and meetings.

Monitoring quality improvement activity, ensuring records are kept of discussions and learning outcomes.

Responsible for patient complaints and compliments.

Implementing new initiatives to continuously improve the efficiency and effectiveness of the practice.

Knowledge of quality systems and key performance indicators

Responsible for the management of QOF, IIF indicators and CQC.

Ensuring effective communication between all team members including GPs, nurses, and non-clinical staff.

Responsible for practice finances, using the practice software and preparing data for payroll.

Ensure immediate issues that arise during the working day. E.g., patient, staff, doctors, premises are dealt with in an appropriate and timely manner.

Safeguarding:

The post holder will demonstrate a good understanding of safeguarding, and will strictly adhere to Practice safeguarding policies and procedures.

Confidentiality:

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

To promote and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.

Equality and Diversity:

• Supporting the equality and diversity, and rights of patients, carers and colleagues.

Personal/Professional Development:

• To participate in any training programme implemented by the Practice, as part of this employment.
• This will include annual mandatory training and may occasionally involve attending for training off-site.

Communication:

The post-holder should recognise the importance of effective communication within a team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly and within practice policy and procedure.

Job responsibilities

Job Responsibilities will include:

Be a major part of our Quality and Governance team, leading on policy and meetings.

Monitoring quality improvement activity, ensuring records are kept of discussions and learning outcomes.

Responsible for patient complaints and compliments.

Implementing new initiatives to continuously improve the efficiency and effectiveness of the practice.

Knowledge of quality systems and key performance indicators

Responsible for the management of QOF, IIF indicators and CQC.

Ensuring effective communication between all team members including GPs, nurses, and non-clinical staff.

Responsible for practice finances, using the practice software and preparing data for payroll.

Ensure immediate issues that arise during the working day. E.g., patient, staff, doctors, premises are dealt with in an appropriate and timely manner.

Safeguarding:

The post holder will demonstrate a good understanding of safeguarding, and will strictly adhere to Practice safeguarding policies and procedures.

Confidentiality:

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

To promote and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.

Equality and Diversity:

• Supporting the equality and diversity, and rights of patients, carers and colleagues.

Personal/Professional Development:

• To participate in any training programme implemented by the Practice, as part of this employment.
• This will include annual mandatory training and may occasionally involve attending for training off-site.

Communication:

The post-holder should recognise the importance of effective communication within a team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly and within practice policy and procedure.

Person Specification

Qualifications

Essential

• Good standard of general education
• Evidence of commitment to ongoing training
• A Level qualification or equivalent

Desirable

• Degree in finance or business management

Experience

Essential

• Experience of working in a General practice setting
• Understanding of GP computer systems
• Good working knowledge of Microsoft Word/Excel/outlook

Desirable

• Understanding of general practice finance

Qualifications

Essential

• Good standard of general education
• Evidence of commitment to ongoing training
• A Level qualification or equivalent

Desirable

• Degree in finance or business management

Experience

Essential

• Experience of working in a General practice setting
• Understanding of GP computer systems
• Good working knowledge of Microsoft Word/Excel/outlook

Desirable

• Understanding of general practice finance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FARROW MEDICAL CENTRE

Address

177 Otley Road

Bradford

West Yorkshire

BD3 0HX

Employer's website

https://farrowmc.co.uk/ (Opens in a new tab)