• Job Description

  Req#: 582723

  Job Title:	Operations Manager	Reports To:	Director of Operations and Rentals
  Department:	Operations	Classification status:	Full-Time; 40 Hours Weekly; Nights and Weekends; Flexibility Required
  Salary Range:	$56,000-$60,000	Hire Date:	July 14
  		Work Schedule:
  Position Summary:
  Essential Functions: Be a proactive member of the team at Center on Halsted (COH), the largest Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) Community Center in the Midwest. The Operations Manager plays a key leadership role in ensuring the seamless execution of daily operations across all departments. This position supervises a team of three Operations Coordinators, a SCSEP Recreation Coordinator and four Receptionists and is responsible for coordinating logistics, staff scheduling, and operational standards. The Operations Manager reports directly to the Director of Operations and Rentals. Key responsibilities include ensuring daily activities, events and meetings run smoothly; identifying, resolving and effectively communicating operations-related issues, particularly infrastructure issues; assisting with event setup (including arranging furniture, checking-out equipment and setting up AV systems); and responding to emergencies and hostile patrons. The Operations Manager must demonstrate cultural competency in interactions with LGBTQ community members and maintain positive demeanor. Collaboration with staff to ensure program and service success is essential. Additional responsibilities include monitoring and coaching contracted vendors (cleaning company and security), completing assigned daily tasks, prioritizing projects, and handling necessary paperwork. Job Description
  Duties/Responsibilities: Team Supervision: Lead, train, and manage Operations Coordinators and Receptionists. Ensure receptionist staff greet all patrons and help maintain safe , welcoming environment; ensure staff re main aware of their surroundings. Assign tasks and monitor daily workflows to optimize efficiency and coverage. Provide ongoing performance feedback and facilitate professional development and motivation. Create staff schedules, authorize time-off requests, and ensure coverage at all times. Maintain training and procedural documentation; ensure confidentiality and compliance. Promote collaboration between reception and operations staff, incorporating feedback and suggestions. Monitor and coach contracted security and custodians; foster positive rapport. Building Maintenance and Routine Duties: Inspect and maintain the building’s overall appearance; ensure the building remains clean and safe. Collaborate with the Recreation Coordinator to ensure consistent and effective delivery of gym programming Support gym programming by moving volleyball poles, pickleball nets, basketball hoops, and other gym equipment. Heavy lifting, bending, and carrying are required at least twice per shift. Regularly monitor public spaces in the building; proactively address security, cleaning and maintenance issues and report them in daily email. Complete morning and closing checklists and return them to Director of Operations and Rentals. Create planned maintenance activities and ensure completion. Conduct repairs to building areas and equipment as needed. Assist with event setup and post-event clean-up, including food delivery, bar setup, furniture arrangement, AV setup, inventory checks, and general cleaning. Learn and demonstrate the use of AV, theatre, gym equipment, and technology (e.g., laptops, file transfers). Ability to work independently is essential. Communication Duties: Maintain positive communication with internal and external stakeholders; provide facility tours to potential renters. Evaluate, prioritize, and follow up on stakeholder requests to ensure customer satisfaction and adherence to COH policies. Effectively communicate infrastructure and operations issues to team members (via email and punch list); take corrective actions as appropriate. Communicate clearly and respectfully with all Center constituents; ensure adherence to relevant policies; Ensure all opening and closing reports are clear, concise, and informative. Duties Related to Responding to Critical Incidents: Appropriately respond to patrons exhibiting severe behavioral issues; establish healthy boundaries. Address hostile clients or emergencies as they occur; occasionally participate in mediation with suspended individuals. Lead building evacuation procedures as necessary; monitor fire and burglar alarms after hours. Enforce COH’s In-Center Commitments (code of conduct) with clients and patrons. All Other Duties, as assigned. Organizational Core Competencies: Critical Thinking: Consistently identifies, gathers, and applies relevant information to their work. Equity Mindset : Understands and is committed to goals of equity; consistently brings an equity mindset to the organization works and workplace . interpersonally, organizationally and structurally. Collaboration: Helps colleague’s as needed, views responsibilities as shared Communication : Uses effective written and oral communication with internal staff, teams, and community served ; demonstrates empathy and listening. Adaptability : The quality of being able to adjust to new conditions. Being able to change in order to fit or work better in some situations or for some purpose . Develops and Motivates Others: Motivates others and supports their development through strong coaching and mentoring Leads with Vision : Effectively prepares and communicates vision for the future of the organization and guides team through developing and managing subsequent changes. Continuous Improvement Minded : Identifies strategies to improve organization’s impact; weighs diverse inputs to inform strategies, sets course and drives implementation. Education/Experience and Qualifications: Proactive and Goal Focused – enjoys working hard and looks for challenges; able to act and react as necessary, even when limited information is available; able to take initiative and lead challenging situations Personal qualities of integrity, credibility and commitment to the mission of Center on Halsted Flexible and able to multi-task; can work in ambiguous, fast-moving environment, while making sure that the objectives for the day are achieved Lesbian, gay bisexual, transgender sensitivity ; should be able to act in a culturally competent manner when interacting with diverse clientele Strong written and Oral Communication skills – ability to identify and communicate problems when necessary Physical ability to lift, carry, and move objects up to 50 pounds, with occasional heavier items. Frequent lifting or carrying of objects weighing up to 25 pounds may be required. Basic maintenance and repair skills s trongly preferred . Physical Demands and Work Environment: This is a list of physical demands that is required to perform the essential functions of the position. Physical Demands and Work Environment Level Sitting for long periods of time Frequent Standing occasionally Occasionally Lifting 15lbs or more Walking Constant Walking up/down stairs Constant Bending Occasion Machine and Equipment Used: This is a list of machinery/equipment that is required to perform the essential duties of the position. Machine and Equipment Used: Computer Telephone Kitchen Utensils Light tools such as: drill, plumbing tools, hand truck/moving dolly Cleaning tools: Mop, broom Application Process: Apply to the following website: https://www.centeronhalsted.org/careers.html *CENTER ON HALSTED IS A MANDATED VACCINATION EMPLOYER. THOSE WHO ARE VACINNATED OR WISH TO BE VACINNATED WILL BE CONSIDERED FOR EMPLOYMENT. Equal Opportunity Employer: Center on Halsted hires the most qualified candidates without regard to any person’s race, color, sex, sexual orientation, gender identity, gender expression, age, religion, disability, neurodiversity, national origin, ancestry, genetic information, marital status, parental status, pregnancy, military discharge status, veteran status or source of income and citizenship. Disclaimer This job description is not a comprehensive list of all of the possible job-related responsibilities, tasks and duties that are required of this position, and further, Center on Halsted reserves the right to change as it sees fit any and all of the employee’s responsibilities, tasks and duties.

• About the company

  Center on Halsted is the Midwest's most comprehensive community center dedicated to advancing community and securing the health and well-being of the Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ) people of Chicagoland. More than 1,000 community...

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