• Job Description

  Req#: 7389668
  Employer Industry: Fintech and Consumer Lending
  
  Why consider this job opportunity:
  - Salary up to $105,000
  - Opportunity for career advancement and growth within the organization
  - Work remotely anywhere in the United States
  - Comprehensive benefits package including medical, dental, and vision coverage
  - Supportive parental and family care leave programs
  - Engaging company culture with social activities and team events
  
  What to Expect (Job Responsibilities):
  - Lead and manage daily operations of the Disputes team, supporting a group of 10 specialists
  - Oversee and streamline workflows for credit disputes to meet internal and regulatory SLAs
  - Implement process improvements to increase operational efficiency and accuracy
  - Collaborate cross-functionally with Compliance, Legal, and Customer Operations teams
  - Monitor quality assurance metrics and provide coaching and feedback to team members
  
  What is Required (Qualifications):
  - Bachelor’s degree in Business, Finance, Operations Management, or a related field, or equivalent practical experience
  - 4+ years of experience in operations, credit disputes, or consumer lending environments
  - Minimum of 4 years experience in an operations management role, including 2 years managing a dispute and fraud operations team
  - Strong understanding of Fair Credit Reporting Act (FCRA) and identity theft claim handling requirements
  - Proven track record of meeting SLAs and driving performance through metrics and process improvement
  
  How to Stand Out (Preferred Qualifications):
  - Experience working in fintech, banking, or a credit reporting environment
  - Skilled in process optimization, workflow automation, and root cause analysis
  - Knowledge of credit reporting systems and dispute management tools
  - Excellent written and verbal communication skills with the ability to convey complex information clearly
  - Demonstrated ability to lead through change and foster a culture of accountability and continuous improvement
  
  #Fintech #ConsumerLending #RemoteWork #CareerGrowth #DiversityAndInclusion
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Upstart's lending platform provides direct-to-consumer personal loans from $1,000 to $50,000 and automated borrowing technology for banks and credit unions.

Notice