• Job Description

  Req#: OPERA007287

  ESSENTIAL FUNCTIONS / MAJOR ASSIGNMENTS

  Job Essentials

  Demonstrate the company’s Vision and Values: People First, Power of the Team, Open Communication, Focus and Accountability, Speed and Simplicity, and Excellence.
  Monitor and document crew member performance utilizing the People First System; provide support and opportunities to achieve their full potential.
  Identify employee concerns and communicate to Assist AGM in addressing concerns.
  Educate and empower crew members to solve guest issues. Identify and resolve minor issues that require manager involvement. Communicate major issues to the AGM.
  Educate and coach crew members to follow regulations and meet customer service standards
  Support financial objectives by motivating staff and implementing marketing
  Schedule employee shifts, balancing employee’s work/life considerations and needs of
  Manage crew member clock ins, clock outs and Hold crew members accountable for tardiness.
  Support physical inventories by ensuring items are properly organized. Assist with truck deliveries. Order food and paper supplies. Support AGM in calculating food and labor cost.
  100% Attendance.
  Any and all other duties as assigned.

  People Management

  Develop and motivate Certified Trainers and Team Monitor and formally evaluate their performance relative to established goals.
  Ensure Crew Member and Shift Leader compliance with productivity and service
  Demonstrate ability to adapt to Support and lead direct reports through changes.

  
  Quality Management

  Execute restaurant operations, ensuring strict adherence to company-wide QSC, safety and sanitation
  Maintain equipment to ensure productivity levels are Identify issues and communicate maintenance or repair needs to AGM.
  Assist in execution of local marketing
  Identify operational issues in restaurants and communicate to
  Attend required OM Move the business forward toward objectives by sharing input and feedback and identifying best practices.
  Ensure key deadlines are met through time management and
  Assist in coordination, implementation and execution of new initiatives, as directed by AGM or GM. Financial Management
  Support and assist in executing financial performance of the
  Identify financial trends and performance improvement opportunities and communicate to the
  Responsible for accurate documentation of cash and receipts, food costs and operating
  Assist in preparing and reviewing financial

  
  RESPONSIBILITY, SKILL, EFFORT, KNOWLEDGE, WORKING CONDITIONS
  Skills
  Must be service oriented and able to provide exceptional customer
  Good team
  Able to comfortably interact with customers and handle service issues that may arise in a professional manner.
  Able to take initiative and problem
  Ability to add, subtract, multiply and
  Must be able to effectively communicate verbally with customers and co-workers using the English language.
  Ability to listen to and understand information and ideas presented through spoken words and
  Must be able to understand written sentences and paragraphs in work related
  Bi-lingual skills a
  Positive attitude
  Team-oriented, adaptable, dependable and strong work
  Effort
  Schedules vary and fluctuate regularly based on business Employees need to be flexible.
  Prolonged
  Lifting up to 50
  Must be able to read/write/speak English
  Spanish bilingual skills a plus
  Knowledge
  Knowledge of principles and processes for providing outstanding customer
  High school diploma or

  
  Minimum 2 years’ experience in a team/shift leader position (in a restaurant, retail, or convenience store).
  Must be at least 18 years of
  Must be knowledgeable regarding employment law and Human Resources
  Basic computer
  Food handler’s permit
  Must have valid driver license and maintain proper insurance
  Working Conditions
  Working conditions sometimes involve exposure to excessive heat and cold associated with kitchen environment.
  Exposure to various foods, cleaning chemicals, sharp utensils, and hazardous food preparation equipment.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

Notice