• Job Description

  Req#: A0276-25-0001?language=en&page=866&sort=publicationDateDesc

  Job summary

  Ilford Medical Centre is seeking a highly motivated and capable Operations Manager to support the ongoing delivery of high-quality, efficient, and patient-centred care. This is a key leadership role, working closely with the Practice Manager and wider management team to ensure the smooth running of all operational and administrative functions within the practice.

  With a patient list of circa 16,000 and a longstanding reputation for innovation, clinical excellence and staff development, Ilford Medical Centre plays a central role in the local healthcare system. We are proud to lead our Primary Care Network (PCN), contribute actively to the Local Medical Committee (LMC), and engage in community outreach initiatives that extend our impact beyond the consulting room.

  We are also a well-regarded teaching and training practice, committed to investing in the development and wellbeing of our staff at every level.

  Main duties of the job

  Main Duties and Responsibilities

  • Oversee the day-to-day operations of the practice, ensuring efficient systems and processes.
  • Line manage and support administrative and reception teams, promoting a positive, high-performing culture.
  • Coordinate staff rotas, manage recruitment and induction, and ensure training and development are in line with practice needs.
  • Maintain compliance with CQC standards, health and safety regulations, GDPR, and other relevant legislation.
  • Support financial and budgetary planning in collaboration with the Practice Manager.
  • Manage supplier relationships and procurement of medical and office supplies.
  • Ensure all operational policies and procedures are up to date and adhered to.

  • Lead on IT systems maintenance and data protection in collaboration with the QITC lead.g)Ensure effective delivery of patient services, including complaints management and feedback systems.h)Support the development and implementation of practice strategy, risk analysis, and business continuity planning.

  About us

  What We Offer

  • A supportive, forward-thinking team environment

  • Opportunities for professional development and career progression

  • A strong ethos of teaching, mentoring, and staff investment

  • Engagement in wider system leadership and innovation

  • NHS Pension Scheme and competitive salary

  Details

  Date posted

  19 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience NA

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A0276-25-0001

  Job locations

  61 Cleveland Road

  Ilford

  Essex

  IG1 1EE

  
  

  Job description

  Job responsibilities

  Operations Manager

  Employer: Ilford Medical Centre

  Location: Ilford, East London

  Salary: £35,000 - £40,000 per annum (depending on experience)

  Contract: Permanent

  Hours: Full time 37.5 hours per week

  Job Summary

  Ilford Medical Centre is seeking a highly motivated and capable Operations Manager to support the ongoing delivery of high-quality, efficient, and patient-centred care. This is a key leadership role, working closely with the Practice Manager and wider management team to ensure the smooth running of all operational and administrative functions within the practice.

  With a patient list of circa 16,000 and a longstanding reputation for innovation, clinical excellence and staff development, Ilford Medical Centre plays a central role in the local healthcare system. We are proud to lead our Primary Care Network (PCN), contribute actively to the Local Medical Committee (LMC), and engage in community outreach initiatives that extend our impact beyond the consulting room.

  We are also a well-regarded teaching and training practice, committed to investing in the development and wellbeing of our staff at every level.

  Main Duties and Responsibilities

  1. Oversee the day-to-day operations of the practice, ensuring efficient systems and processes.
  2. Line manage and support administrative and reception teams, promoting a positive, high-performing culture.
  3. Coordinate staff rotas, manage recruitment and induction, and ensure training and development are in line with practice needs.
  4. Maintain compliance with CQC standards, health and safety regulations, GDPR, and other relevant legislation.
  5. Support financial and budgetary planning in collaboration with the Practice Manager.
  6. Manage supplier relationships and procurement of medical and office supplies.
  7. Ensure all operational policies and procedures are up to date and adhered to.
  8. Lead on IT systems maintenance and data protection in collaboration with the QITC lead.
  9. Ensure effective delivery of patient services, including complaints management and feedback systems.
  10. Support the development and implementation of practice strategy, risk analysis, and business continuity planning.

  About You

  We are looking for a confident, well-organised individual with a strong background in operations, HR or practice managementideally within a healthcare or primary care environment.

  Job description

  Job responsibilities

  Operations Manager

  Employer: Ilford Medical Centre

  Location: Ilford, East London

  Salary: £35,000 - £40,000 per annum (depending on experience)

  Contract: Permanent

  Hours: Full time 37.5 hours per week

  Job Summary

  Ilford Medical Centre is seeking a highly motivated and capable Operations Manager to support the ongoing delivery of high-quality, efficient, and patient-centred care. This is a key leadership role, working closely with the Practice Manager and wider management team to ensure the smooth running of all operational and administrative functions within the practice.

  With a patient list of circa 16,000 and a longstanding reputation for innovation, clinical excellence and staff development, Ilford Medical Centre plays a central role in the local healthcare system. We are proud to lead our Primary Care Network (PCN), contribute actively to the Local Medical Committee (LMC), and engage in community outreach initiatives that extend our impact beyond the consulting room.

  We are also a well-regarded teaching and training practice, committed to investing in the development and wellbeing of our staff at every level.

  Main Duties and Responsibilities

  1. Oversee the day-to-day operations of the practice, ensuring efficient systems and processes.
  2. Line manage and support administrative and reception teams, promoting a positive, high-performing culture.
  3. Coordinate staff rotas, manage recruitment and induction, and ensure training and development are in line with practice needs.
  4. Maintain compliance with CQC standards, health and safety regulations, GDPR, and other relevant legislation.
  5. Support financial and budgetary planning in collaboration with the Practice Manager.
  6. Manage supplier relationships and procurement of medical and office supplies.
  7. Ensure all operational policies and procedures are up to date and adhered to.
  8. Lead on IT systems maintenance and data protection in collaboration with the QITC lead.
  9. Ensure effective delivery of patient services, including complaints management and feedback systems.
  10. Support the development and implementation of practice strategy, risk analysis, and business continuity planning.

  About You

  We are looking for a confident, well-organised individual with a strong background in operations, HR or practice managementideally within a healthcare or primary care environment.

  Person Specification

  Skills & Knowledge

  Essential

  • Excellent leadership and team-building .
  • Strong understanding of employment law, health and safety, and GDPR.
  • Good working knowledge of clinical systems, IT, and data governance.
  • Ability to interpret and apply NHS and CQC standards.
  • Ability to manage multiple tasks and deadlines effectively

  Desirable

  • Personal Qualities
  • Highly organised, proactive and solution-oriented.
  • Excellent interpersonal and communication skills.
  • Professional, confidential, and empathetic approach .
  • Able to remain calm under pressure and lead by example .
  • Commitment to continuous improvement and high standards of patient care.

  Experience

  Essential

  • Proven operational or administrative management experience .
  • Experience in a healthcare or primary care setting .
  • Line management of multi-disciplinary teams .
  • Experience with HR processes including recruitment and staff
  • development.
  • Experience with financial processes and budget monitoring.
  • Experience with NHS systems and standards

  Desirable

  • Experience of working in Primary care.
  • Experience of working in a GP practice.

  Qualifications

  Essential

  • Criteria Essential Desirable
  • Qualifications
  • Degree-level education or equivalent management experience
  • Evidence of continuing professional development

  Desirable

  • Not needed

  Person Specification

  Skills & Knowledge

  Essential

  • Excellent leadership and team-building .
  • Strong understanding of employment law, health and safety, and GDPR.
  • Good working knowledge of clinical systems, IT, and data governance.
  • Ability to interpret and apply NHS and CQC standards.
  • Ability to manage multiple tasks and deadlines effectively

  Desirable

  • Personal Qualities
  • Highly organised, proactive and solution-oriented.
  • Excellent interpersonal and communication skills.
  • Professional, confidential, and empathetic approach .
  • Able to remain calm under pressure and lead by example .
  • Commitment to continuous improvement and high standards of patient care.

  Experience

  Essential

  • Proven operational or administrative management experience .
  • Experience in a healthcare or primary care setting .
  • Line management of multi-disciplinary teams .
  • Experience with HR processes including recruitment and staff
  • development.
  • Experience with financial processes and budget monitoring.
  • Experience with NHS systems and standards

  Desirable

  • Experience of working in Primary care.
  • Experience of working in a GP practice.

  Qualifications

  Essential

  • Criteria Essential Desirable
  • Qualifications
  • Degree-level education or equivalent management experience
  • Evidence of continuing professional development

  Desirable

  • Not needed

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  ILFORD MEDICAL CENTRE

  Address

  61 Cleveland Road

  Ilford

  Essex

  IG1 1EE

  
  

  Employer's website

  https://www.ilfordmedicalcentre.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  ILFORD MEDICAL CENTRE

  Address

  61 Cleveland Road

  Ilford

  Essex

  IG1 1EE

  
  

  Employer's website

  https://www.ilfordmedicalcentre.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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