• Job Description

  Req#: A3466-25-0033?language=en&page=439&sort=publicationDateDesc

  Job summary

  The future is exciting. Are you ready to join Primary Care Sheffield (PCS) as our new Operations Manager?

  PCS have several services which enable us to deliver a wide range of working-at-scale opportunities which can improve patient pathways and reduce cost. In order to match our ambition with our ability to deliver our services effectively and safely, we require an experienced operations and people manager to lead our operations team; drive service providers and sub-contractors to deliver and make a significant contribution to individual and team performance.

  Main duties of the job

  It is your job to ensure our operations function meets their needs and delivers for patients. Therefore, your ability to influence people who you dont line-manage, and to encourage them to coalesce around you and what youre trying to achieve, is vital.

  This is a responsible, varied and challenging role, suitable for someone who works well under pressure, is self-motivated and can multitask, whilst still working to a very high standard. Having experience of primary and secondary care services and pathways is ,as is clinical systems knowledge which will support the everyday functioning of this role.

  About us

  Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over half a million patients. As well as providing a unified voice for general practice in the city.

  General practice working at scale through PCS enables us to:

  • Improve the quality of GP referrals into secondary care with the provision of education, support and referral guidance to practices across ten outpatient specialities.
  • Provide evening and weekend appointments, 52 weeks-a-year, with GPs, nurses, physiotherapists and phlebotomists at various around the city.
  • Deliver core general practice through the Clover Group of seven GP practices
  • Operate 24hr ECG and vasectomy clinics and the NHS Health Checks programme for the city
  • Provide governance and support to practices to enable them to work together in neighbourhoods

  Were ambitious for our shareholders and so we continue to work hard, both with providers and commissioners, to find new ways of maximising positive patient outcomes and experiences.

  Details

  Date posted

  12 May 2025

  Pay scheme

  Other

  Salary

  £37,503.85 to £41,707.88 a year Pay point dependent on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3466-25-0033

  Job locations

  Primary Care Sheffield Ltd

  28 Kenwood Park Road

  Sheffield

  S7 1NF

  
  

  Job description

  Job responsibilities

  • Working collaboratively with our service teams, taking responsibility for ensuring service operations run effectively and efficiently and in accordance with defined standards and frameworks. Resolve issues when they arise quickly and effectively minimising impact on services
  • Be accountable for achieving contractual KPIs, quality compliance and financial performance
  • To work closely with the Head of service to contribute towards the identification of growth opportunities for PCS through researching, analysing and interpreting the PCS operating environment and make recommendations for delivering services within and outside of Sheffield.
  • Be responsible for the day-to-day implementation, development and maintenance of robust operational and information systems that support service delivery. Maintain compliance with Care Quality Commission regulations where relevant.
  • Contribute to and deliver effective tender responses, proposals, reports, presentations to support business growth and service reporting with the support of the wider PCS Team
  • Play a key role in turning a successful bid into an effective service by supporting the Head of Service in operational aspects of product/service mobilisation.
  • Work closely with the Clinical Director to ensure our services are clinically-effective and safe; using their expertise to advise and guide you in decision making.
  • Contribute to effective tender responses, proposals, reports, presentations, etc., to support business growth and service reporting.
  • Ensure compliments, comments, concerns and complaints for the directorate are properly logged and manage their flow through the relevant process. Investigate complaints as directed by the clinical quality manager.
  • Implement business continuity arrangements to ensure PCS responds, in the event of serious/major incident(s), to demands of the city-wide urgent care system.
  • Be responsible for drafting and managing processes and procedures within the directorate, ensuring consistency and appropriacy.
  • Undertake special projects, related to your area of expertise, as directed by the Head of Service.
  • Demonstrate in-depth knowledge across all PCS products/services you are directly responsible for. Be an advocate for PCS services in our ACP and beyond.
  • Deputise for the Head of Service both internally and externally where necessary.
  • Work closely and effectively with the Business Intelligence Manager and other manager(s) to define, agree and produce regular reports/dashboards for internal and external consumption.

  General

  • Any other duties as required which are commensurate with the post.
  • To ensure that all duties are carried out in line with PCS policies and procedures.
  • Where relevant, comply with the requirements of the Care Quality Commission.

  Job description

  Job responsibilities

  • Working collaboratively with our service teams, taking responsibility for ensuring service operations run effectively and efficiently and in accordance with defined standards and frameworks. Resolve issues when they arise quickly and effectively minimising impact on services
  • Be accountable for achieving contractual KPIs, quality compliance and financial performance
  • To work closely with the Head of service to contribute towards the identification of growth opportunities for PCS through researching, analysing and interpreting the PCS operating environment and make recommendations for delivering services within and outside of Sheffield.
  • Be responsible for the day-to-day implementation, development and maintenance of robust operational and information systems that support service delivery. Maintain compliance with Care Quality Commission regulations where relevant.
  • Contribute to and deliver effective tender responses, proposals, reports, presentations to support business growth and service reporting with the support of the wider PCS Team
  • Play a key role in turning a successful bid into an effective service by supporting the Head of Service in operational aspects of product/service mobilisation.
  • Work closely with the Clinical Director to ensure our services are clinically-effective and safe; using their expertise to advise and guide you in decision making.
  • Contribute to effective tender responses, proposals, reports, presentations, etc., to support business growth and service reporting.
  • Ensure compliments, comments, concerns and complaints for the directorate are properly logged and manage their flow through the relevant process. Investigate complaints as directed by the clinical quality manager.
  • Implement business continuity arrangements to ensure PCS responds, in the event of serious/major incident(s), to demands of the city-wide urgent care system.
  • Be responsible for drafting and managing processes and procedures within the directorate, ensuring consistency and appropriacy.
  • Undertake special projects, related to your area of expertise, as directed by the Head of Service.
  • Demonstrate in-depth knowledge across all PCS products/services you are directly responsible for. Be an advocate for PCS services in our ACP and beyond.
  • Deputise for the Head of Service both internally and externally where necessary.
  • Work closely and effectively with the Business Intelligence Manager and other manager(s) to define, agree and produce regular reports/dashboards for internal and external consumption.

  General

  • Any other duties as required which are commensurate with the post.
  • To ensure that all duties are carried out in line with PCS policies and procedures.
  • Where relevant, comply with the requirements of the Care Quality Commission.

  Person Specification

  Circumstances

  Essential

  • Ability to travel within and around Sheffield/South Yorkshire

  Desirable

  • Ability to work additional hours / work flexibly
  • Full driving licence and own vehicle

  Experience

  Essential

  • Knowledge of primary care, general practice and its connections with secondary care and commissioning.
  • Working knowledge of primary and secondary care systems EMIS, Systemone, ERS
  • Extensive experience of working within primary/secondary care services
  • Ability to influence people you dont manage.
  • At least two years experience in a senior operational leadership role in healthcare.
  • Strong people management and leadership skills.
  • Comfortable with a high level of accountability.
  • Sound IT skills, especially MS Office applications.

  Desirable

  • Knowledge/experience of PCS and/or operators of similar services.
  • Experience of primary care working at scale.
  • Experience leading organisational change.
  • Experience of end to end project management developing project plans, work programmes, establishing governance arrangements, working to tight project timescales;
  • Experience of report writing and creating and presenting material to a diverse audience
  • Understanding of CASES and other referral management pathways and initiatives

  Qualifications

  Essential

  • Educated to degree-level or equivalent
  • Very good standard of oral and written English and mathematics (level 3 or above).

  Desirable

  • Management qualification (level 5 or above)
  • Programme/project management qualification

  Behaviours and Values

  Essential

  • Commitment to deliver high quality, excellent value, effective and efficient services
  • Calmness, flexibility and adaptability
  • A systematic, methodical and sensitive approach to problem solving, taking into account diverse viewpoints
  • Commitment to continuous professional development
  • Honesty and openness in communicating with colleagues
  • Transparency
  • Willingness to learn from colleagues

  Person Specification

  Circumstances

  Essential

  • Ability to travel within and around Sheffield/South Yorkshire

  Desirable

  • Ability to work additional hours / work flexibly
  • Full driving licence and own vehicle

  Experience

  Essential

  • Knowledge of primary care, general practice and its connections with secondary care and commissioning.
  • Working knowledge of primary and secondary care systems EMIS, Systemone, ERS
  • Extensive experience of working within primary/secondary care services
  • Ability to influence people you dont manage.
  • At least two years experience in a senior operational leadership role in healthcare.
  • Strong people management and leadership skills.
  • Comfortable with a high level of accountability.
  • Sound IT skills, especially MS Office applications.

  Desirable

  • Knowledge/experience of PCS and/or operators of similar services.
  • Experience of primary care working at scale.
  • Experience leading organisational change.
  • Experience of end to end project management developing project plans, work programmes, establishing governance arrangements, working to tight project timescales;
  • Experience of report writing and creating and presenting material to a diverse audience
  • Understanding of CASES and other referral management pathways and initiatives

  Qualifications

  Essential

  • Educated to degree-level or equivalent
  • Very good standard of oral and written English and mathematics (level 3 or above).

  Desirable

  • Management qualification (level 5 or above)
  • Programme/project management qualification

  Behaviours and Values

  Essential

  • Commitment to deliver high quality, excellent value, effective and efficient services
  • Calmness, flexibility and adaptability
  • A systematic, methodical and sensitive approach to problem solving, taking into account diverse viewpoints
  • Commitment to continuous professional development
  • Honesty and openness in communicating with colleagues
  • Transparency
  • Willingness to learn from colleagues

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Primary Care Sheffield

  Address

  Primary Care Sheffield Ltd

  28 Kenwood Park Road

  Sheffield

  S7 1NF

  
  

  Employer's website

  http://www.primarycaresheffield.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Sheffield

  Address

  Primary Care Sheffield Ltd

  28 Kenwood Park Road

  Sheffield

  S7 1NF

  
  

  Employer's website

  http://www.primarycaresheffield.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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