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Job Description
- Req#: A0554-25-0003?language=en&page=172&sort=publicationDateDesc
- Practice Operations
- Staff Management
- Patient Services
- Compliance and Governance
- IT & Systems Management
- Process Improvment
- Liaison and Communication
- Deputise for Practice Manager
- Previous experience in an operations, practice or business management role within a healthcare setting (ideally a GP Practice).
- Strong leadership and people management skills with the ability to motivate and develop a team.
- Excellent organisation and problem-solving abilities.
- Knowledge of NHS regulations, CQC requirements and data protection policies.
- IT proficiency, including experience with GP clinical systems (ideally EMIS) and Microsoft Office.
- Ability to work under pressure, manage multiple priorities, and adapt to a fast paced environment.
- Previous experience in an operations, practice or business management role within a healthcare setting (ideally a GP Practice).
- Strong leadership and people management skills with the ability to motivate and develop a team.
- Excellent organisation and problem-solving abilities.
- Knowledge of NHS regulations, CQC requirements and data protection policies.
- IT proficiency, including experience with GP clinical systems (ideally EMIS) and Microsoft Office.
- Ability to work under pressure, manage multiple priorities, and adapt to a fast paced environment.
Job summary
We are looking for an experienced and highly organised Operations Manager to join our dynamic team at Herschel Medical Centre. This is a key role, ensuring the smooth day to day running of the practice, optimising operational efficiency and supporting the delivery of high quality patient care.
Main duties of the job
About us
Herschel Medical Centre is large, progressive practice situated in central Slough.
Our diverse multidisciplinary team is committed to providing high quality patient care.
Date posted
01 May 2025
Pay scheme
Other
Salary
£35,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A0554-25-0003
Job locations
45 Osborne Street
Slough
SL1 1TT
Job descriptionJob description
Job responsibilities
Practice Operations: Oversee the daily running of the practice, ensuring an efficient and well organised working environment.
Staff Management: Lead, support and develop non-clinical staff, including recruitment, training and performance management.
Patient Services: Ensure excellent patient experience by managing appointment systems, handling complaints, and optimising workflows.
Compliance and Governance: Ensure the practice meets all regulatory requirements including CQC standards, health and safety regulations and GDPR compliance.
IT & Systems Management: Oversee the use of clinical systems (EMIS), ensuring smooth operations and troubleshooting technical issues.
Process Improvement: Identify opportunities to enhance efficiency and implement best practices to improve service delivery.
Liaison and Communication: Act as a key point of contact between the practice and external stakeholders.
Provide assistance to and deputise for the Practice Manager.
Job responsibilities
Practice Operations: Oversee the daily running of the practice, ensuring an efficient and well organised working environment.
Staff Management: Lead, support and develop non-clinical staff, including recruitment, training and performance management.
Patient Services: Ensure excellent patient experience by managing appointment systems, handling complaints, and optimising workflows.
Compliance and Governance: Ensure the practice meets all regulatory requirements including CQC standards, health and safety regulations and GDPR compliance.
IT & Systems Management: Oversee the use of clinical systems (EMIS), ensuring smooth operations and troubleshooting technical issues.
Process Improvement: Identify opportunities to enhance efficiency and implement best practices to improve service delivery.
Liaison and Communication: Act as a key point of contact between the practice and external stakeholders.
Provide assistance to and deputise for the Practice Manager.
Person SpecificationPerson Specification
Experience
Essential
Experience
Essential
Employer details
Employer name
Herschel Medical Centre
Address
45 Osborne Street
Slough
SL1 1TT
Employer's website
https://www.herschelmedicalcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
Herschel Medical Centre
Address
45 Osborne Street
Slough
SL1 1TT
Employer's website
https://www.herschelmedicalcentre.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.