• Job Description

  Req#: 23141

  Who are we?

  Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

  What will you do?

  The operations manager role is responsible for providing support to the strategic partnership team and leadership team in the delivery of the strategy. In this role you will be required to effectively manage and oversee all operational aspects in the achievement of the business objectives.
  Key outcomes

  Strategic projects of the business area for the future
  - Subject matter expert on Glacier strategic projects
  - Drive ease of doing business processes / practices for the client, intermediary and key partnership stakeholders

  Operational Efficiency
  - Accountable for execution of tactical business plans (derived from Strategic Partnership Strategy) at operational level
  - Undertake the development, implementation, and monitoring of operational plans to meet the strategic goals of the business area
  - Work closely with regional stakeholders to ensure alignment in practices
  - Accountable for implementation and monitoring the digital effectiveness
  - Coordinate and oversee service level agreements for the Business to ensure turnaround times are maintained
  - Own relationship with external vendors
  - Coordinate error corrections
  - Represent leadership on forums
  - Coordinate the process and implementation of distribution agreements and budgeting of fee deals / special quote process
  - Develop and maintain relationships with internal divisions
  - Implement effective and appropriate of operational processes (in collaboration with Information Technology team, Client Service and Operations team, Product development team etc.)
  Collaborate with various stakeholders
  - Service level manager – facilitate new request and queries in line with Lisp Relationship Agreement/Interim Services Agreement
  - Builds relationships with peers, colleagues and multiple stakeholders across business areas and value chain

  Data analytics and Reporting

  - Understanding the financial drivers of the business and implement focus areas what will speak to the financial drivers

  Provide strategic leadership / people management within Glacier Strategic Partnership team and broader senior leadership team of Glacier
  - Take full responsibility for performance of all direct reports; motivating, developing, and managing the team in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management
  - Foster and cultivate practices that support the Glacier culture and values change management support

  Strategic initiatives
  - Support in the preparation and implementation of strategic initiatives
  - Co-ordination of activities and business streams
  - Manage key internal and external relationships
  - Implementation and takeover of transition services
  

  What will make you successful in this role?

  Qualifications and experience
  - Degree or diploma, preferably business
  - Project management and/or business analysis qualification or equivalent (advantage)
  - Experience in financial services (advantage)
  - Min 3-5 years people management experience, with a solid understanding of leadership and culture

  
  Competencies

  - Client Focused
  - Collaborates
  - Drive Results
  - Cultivate Innovation
  - Being Resilient
  - Problem Solving Skills
  - Adaptability
  - Good Interpersonal Skills
  - Computer Literacy
  - Attention to Detail
  - Strategic Mindset
  - Persuades
  - Plans & Aligns
  - Decision Making Skills
  - Quality Focused

  
  Attributes

  - Positive, enthusiastic attitude
  - Teamwork
  - Ability to thrive under pressure
  - Honesty, integrity, and respect
  - Ability to adapt to change
  

  Qualification and Experience

  Degree or Diploma with 6 to 8 years related experience

  Knowledge and Skills

  Support function management

  Create and execute a support strategy

  Operations Management

  Collaboration and Relationship Management

  Management of employees

  Personal Attributes

  Optimises work processes - Contributing through others

  Builds effective teams - Contributing through others

  Decision quality - Contributing through others

  Builds networks - Contributing through others

  Build a successful career with us

  We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

  Core Competencies

  Cultivates innovation - Contributing through others

  Customer focus - Contributing through others

  Drives results - Contributing through others

  Collaborates - Contributing through others

  Being resilient - Contributing through others

  Turnaround time

  The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

  Our commitment to transformation

  The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

• About the company

  As one of the largest financial services groups in South Africa, Sanlam provides insurance, investment, financial planning & retirement advice to individuals, businesses & institutions.

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